GoDaddy DNS Urgent Update — Citrus America (2025-12-26)
Overview
During the [1], Melissa flagged an urgent DNS issue for [2]. The client (Miriam) had received an email from GoDaddy stating that DNS records for citrusamerica.com must be updated immediately to avoid service interruptions.
Initial concern was that the email might be a phishing attempt, but Miriam confirmed its legitimacy by calling GoDaddy directly. GoDaddy is undergoing an internal server migration that requires DNS record updates for affected domains.
Status
| Field | Detail |
|---|---|
| Severity | Urgent — potential service interruption |
| Reported by | Miriam (Citrus America client contact) |
| Assigned to | Mark Hope |
| Escalated via | Melissa Cusumano |
| Date identified | 2025-12-26 |
Background
Citrus America's domain (citrusamerica.com) is registered in GoDaddy but DNS is managed through [3] (the domain was migrated to Cloudflare at some point, though the original GoDaddy registration was retained). Because the site is hosted externally, GoDaddy cannot make the DNS changes itself and requires the account holder or their authorized party to act.
The team initially suspected phishing — Claude's first response when queried was that this is a common phishing pattern — but Miriam called GoDaddy directly and confirmed the request is legitimate: GoDaddy is shifting servers on their back end, requiring DNS record updates for affected domains.
Key Facts
- The domain is registered in GoDaddy but DNS is managed in Cloudflare
- GoDaddy cannot update the records themselves because hosting is external
- The migration is a GoDaddy-side infrastructure change, not a client-side issue
- Miriam confirmed legitimacy via a direct phone call to GoDaddy
- Melissa does not have access to the relevant GoDaddy or Cloudflare accounts
Action Items
- [x] Melissa escalated to Mark via Slack/ping on 2025-12-26
- [ ] Mark Hope — access GoDaddy and/or Cloudflare for
citrusamerica.comand apply required DNS updates before service interruption occurs
Notes
- The team noted that future GoDaddy DNS emails to clients should be treated as potentially legitimate given this migration, not automatically flagged as phishing
- Paul confirmed during the meeting that Citrus America is hosted in Cloudflare, which the team used to verify the domain setup
- If other clients receive similar GoDaddy emails around this time, they may be related to the same server migration event
Related
- [4]
- [5]