wiki/clients/current/crazy-lennys/2025-11-03-weekly-call-karly.md Layer 2 article Client: Crazy Lenny's E-Bikes 345 words Updated: 2025-11-03
↓ MD ↓ PDF
meeting client-crazy-lennys video-production vendor-management agency-operations

Weekly Call w/ Karly — 2025-11-03 (Crazy Lenny's)

Meeting: Weekly sync with Karly Oykhman and Mark Hope
Attendees: Karly Oykhman, Mark Hope
Source: Fathom recording

Overview

This call addressed two Crazy Lenny's items: a quote correction for a new eFlow brand B-roll video shoot, and a reminder of the agency's vendor communication protocol. A minor Moz package setup question was also resolved.

Key Decisions

eFlow Video Quote Corrected to $3,500

Crazy Lenny's (contact: Steve) wants a B-roll video for their eFlow e-bike brand to play on in-store TV screens. The vendor (Dan) will film it.

The quote went through two corrections:

Step Amount Notes
Dan's initial quote to Karly $2,500 Dan misquoted; didn't fully understand scope
Karly's initial quote to Steve $2,500 Passed through without agency margin
Dan's revised vendor cost $3,000 Corrected after scope clarification
Final client quote (Steve) $3,500 $3,000 vendor cost + 20% agency margin

The standard agency margin on vendor work is 20% (e.g., $2,000 vendor cost → $2,500 client invoice, $3,000 vendor cost → $3,500 client invoice).

Vendor Communication Protocol Enforced

Mark clarified the standing rule: all vendor-to-client communication must route through the agency. If Dan receives a direct inquiry from a Crazy Lenny's contact, he must notify the agency first rather than engaging independently. This protects both the client relationship and the agency's margin.

Karly will email Dan directly to reinforce this protocol.

Moz Package: $20/month

Crazy Lenny's was not yet set up on Moz. Yashwant was asked to set them up but needed package confirmation. Mark confirmed: use the $20/month package.

Action Items