Google Ads Account Recovery — 2025-12-10
Overview
Flynn Audio's Google Ads account disappeared from the Asymmetric Marketing manager account on or around 2025-12-10. The account became completely inaccessible, showing a "not signed in" error when accessed directly. Gilbert filed a recovery request with Google support, who confirmed the account can be restored within 2 business days.
Discussed during: [1]
Incident Summary
| Field | Detail |
|---|---|
| Discovered by | Carly (notified Gilbert via message) |
| Symptom | Account missing from manager account; direct link returns "not signed in" error |
| Accounts affected | Flynn Audio only — all other accounts unaffected |
| Root cause | Unknown |
| Recovery action | Google support recovery form submitted by Gilbert |
| ETA | Within 2 days of 2025-12-10 |
What Happened
The Flynn Audio Google Ads account vanished from the Asymmetric Marketing manager account. The account link in the Asymmetric Marketing Client Google Sheet stopped resolving to the account. When Gilbert attempted to open the account directly, Google returned a "not signed in" error — despite all other client accounts being accessible without issue.
Checking hidden and canceled accounts in the manager view returned no results. The account appeared to be fully gone.
"I also looked at that. It's gone." — Gilbert Barrongo
Gilbert contacted Google support by phone. Google confirmed the account could be recovered and directed him to submit a recovery form. Recovery was expected within 2 days.
Key Decisions
- Do not attempt to recreate the account. Google confirmed recovery is possible; wait for restoration before taking any other action.
- Monitor actively. Gilbert to stay on top of the recovery timeline and confirm restoration as soon as it completes.
Action Items
- [ ] Gilbert — Monitor Flynn Audio account recovery; confirm account is restored and re-linked in the manager account within 2 days.
Context & Impact
Flynn Audio's Google Ads account had been trending upward in conversions prior to disappearing. The outage pauses any campaign activity and reporting for the duration of the recovery window.
"Flynn Audio is supposed to be getting a lot of uptrends, but suddenly we lost the account. So maybe if we get back the account, we can further improve the number of conversions and the KPIs of the account." — Gilbert Barrongo
Related
- [2]
- [1]