Critical: Get Found Madison MCC Access Failure

Overview

The "Get Found Madison" Google Ads Manager Account (MCC) became inaccessible, blocking Asymmetric's ability to manage and report on five active client accounts. The issue surfaced during a ^[1] and was assigned to Mark for immediate resolution.

The MCC had been accessible as recently as two days prior to the meeting. The failure appears to be a permission/authentication issue rather than account deletion.

Affected vs. Unaffected Accounts

Blocked (managed via MCC)

Unaffected (direct access, not via MCC)

• Flynn Audio
• Aviary
• Quarterstone
• Doodla Farms
• Seamless Building Place

These accounts were added as direct manager relationships and remain accessible via the Asymmetric team Google profile.

Root Cause

A "user permission denied" error was returned on both access attempts. The specific error message:

"A Google account behind your OAuth token doesn't have access to that MCC."

This indicates the Asymmetric team account's OAuth token no longer has valid permissions on the Get Found Madison MCC. The most likely cause is that an admin action on the MCC side revoked or expired the access grant — not that the MCC itself was deleted (the account name was still visible in one view, but clicking through to it failed).

Resolution path: An admin on the Get Found Madison MCC must log in and re-grant access to the Asymmetric team account.

Impact

• Ad management is paused for all affected clients for the duration of the outage
• Reporting is unavailable for affected accounts
• If access cannot be restored, accounts may need to be recreated — possible but disruptive

Action Items

• [ ] Mark: Investigate and restore access to the Get Found Madison MCC — contact whoever holds admin rights on that account (@Mark Hope)
• [ ] Mark: Once access is restored, verify campaign status for Reynolds, Exterior Renovations, La Marie Beauty, and Advanced Health & Safety (@Mark Hope)

Related Notes

• The MCC structure means a single permission failure can cascade across multiple clients — see ^[2] for best practices on avoiding single points of failure
• A similar pattern of inherited access fragility appears in ^[3], where GoHighLevel auth tokens also expired silently
• Crazy Lennie's ads were already paused due to a declined payment, so the MCC outage has no additional operational impact for that client

Transcript Excerpt

Mark Hope: "It says here we don't — I can't access it... user permission denied on both attempts. A Google account behind your OAuth token doesn't have access to that MCC. Someone with admin on that MCC needs to get to log in."

Mark Hope: "It wasn't even two days ago that I was in there and I was able to get it — just vaporized."