---
title: Adava Care — CallRail Setup Request (2025-12-08)
type: article
created: '2025-12-08'
updated: '2025-12-08'
source_docs:
- raw/2025-12-08-monday-call-w-melissa-106961224.md
tags:
- callrail
- adava-care
- tracking
- action-item
layer: 2
client_source: Adava Care
industry_context: healthcare
transferable: false
---

# Adava Care — CallRail Setup Request (2025-12-08)

## Overview

During the [[wiki/meetings/2025-12-08-monday-call-melissa|2025-12-08 Monday sync]], Melissa noted that Adavacare Karosh had requested CallRail call tracking be set up for their account. No further details were provided in the meeting; coordination with Sebastian is the next step.

## Request Details

- **Requested by:** Adavacare Karosh (client)
- **Raised by:** Melissa Cusumano
- **Date raised:** 2025-12-08

CallRail setup had not yet been initiated as of this meeting. The request appears straightforward — standing up call tracking for the client — but the specific configuration (static number vs. number pool) was not discussed.

For context on the distinction between static tracking numbers and number pools, see the related [[wiki/clients/current/western-office/2025-12-08-callrail-pool-issue|Western Office CallRail issue]] discussed in the same meeting, where a static number was confirmed to be the correct setup for a non-primary website.

## Action Items

- [ ] Email Sebastian to initiate CallRail setup for Adavacare Karosh (@Melissa Cusumano)

## Related

- [[wiki/clients/current/western-office/2025-12-08-callrail-pool-issue|Western Office — CallRail Pool Issue (2025-12-08)]]
- [[wiki/meetings/2025-12-08-monday-call-melissa|Monday Call w/ Melissa — 2025-12-08]]