---
title: Termination Decision — 2026-01-16
type: article
created: '2026-01-16'
updated: '2026-01-16'
source_docs:
- raw/2026-01-16-weekly-end-of-week-call-w-melissa-114941363.md
tags:
- clients
- adopticare
- invoicing
- termination
layer: 2
client_source: Adava Care
industry_context: healthcare
transferable: false
---

# Termination Decision — 2026-01-16

## Overview

During the [[wiki/meetings/2026-01-16-weekly-end-of-week-call-w-melissa|2026-01-16 weekly ops call]], Mark made the decision to terminate the agency's relationship with Adopticare after collecting all outstanding payments. The decision followed a sustained pattern of late payment and difficult collections interactions.

## Decision

**Collect all outstanding invoices, then terminate the client relationship.**

Adopticare will not be renewed or re-engaged after outstanding balances are resolved.

## Background

Adopticare has a documented history of paying invoices 90+ days late. Collections have required repeated follow-up emails and, ultimately, explicit threats to take the website offline before payments were made. Even after a shutdown threat was issued, the client paid only one of four outstanding invoices.

> *"I sent him a note and say, hey, look, we're a small company. We need to have our invoices paid… after I sent him six or seven emails, I threatened to turn his website off… on Thursday, he sends me one payment. He owes me four."*
> — Mark Hope

## Current Status at Time of Decision

- Multiple invoices outstanding (at least 4 past due at the time of the threat)
- Client paid 1 of 4 invoices after shutdown threat
- Remaining balance still owed

## Action Items

- [ ] Collect all remaining outstanding payments (Mark Hope)
- [ ] Terminate relationship and decommission client assets once paid in full (Mark Hope)

## Related

- [[wiki/meetings/2026-01-16-weekly-end-of-week-call-w-melissa|Weekly End-of-Week Call — 2026-01-16]]
- [[wiki/clients/current/adava-care/_index|Adopticare Client Index]]