---
title: BluepointATM Website Restore Recovery — 2026-04-05
type: article
created: '2026-04-05'
updated: '2026-04-05'
source_docs:
- raw/2025-11-06-lmb-touch-base-99674004.md
tags:
- bluepoint
- incident
- website-restore
- forms
- e-shock
- recovery
layer: 2
client_source: BluepointATM
industry_context: b2b-services
transferable: false
---

# BluepointATM Website Restore Recovery — 2026-04-05

## Overview

During a routine touch base on the LaMarie project, Melissa flagged an unplanned website restore performed by Mark (E-Shock) on the BluepointATM site. The restore reverted the site to an older version, resulting in data loss and broken form logic. Recovery and re-testing were assigned to Isahaque as a priority task before his upcoming holiday.

This incident was surfaced in the [[wiki/meetings/2026-04-05-lmb-touch-base|LMB Touch Base — 2026-04-05]] meeting.

---

## Incident Summary

| Field | Detail |
|---|---|
| **Discovered by** | Melissa Cusumano |
| **Caused by** | Mark (E-Shock) performed a site restore |
| **Reported by client** | Raphael (noted missing blog posts) |
| **Date of restore** | ~2026-04-04 (day prior to this meeting) |
| **Assigned to** | Isahaque Mahmud |

---

## Impact

- **Blog posts lost** — Raphael flagged that blog content was missing after the restore.
- **Form logic broken** — The restore reverted custom form configurations, including page-source tracking logic that had been previously implemented (e.g., "how did you find us" field placement relative to organization fields).
- **Client-facing changes lost** — Melissa had made live edits during a client call the day prior; those changes were wiped by the restore.
- **Scope of loss unclear** — Full extent of reverted changes was not yet determined at time of meeting.

---

## Key Decisions

- All forms on the BluepointATM site must be re-tested to confirm they are capturing data correctly and tracking the correct source pages.
- Isahaque will work through the outstanding BluepointATM tasks in ClickUp and complete them before his holiday.
- Melissa will add additional edit tasks to ClickUp (e.g., removing Blog from navigation, moving it to the footer).

---

## Action Items

| Owner | Task | Status |
|---|---|---|
| Isahaque | Re-test all BluepointATM forms for correct data capture and page-source logic | 🔴 Open |
| Isahaque | Complete all BluepointATM ClickUp tasks before holiday | 🔴 Open |
| Melissa | Add remaining Bluepoint edit tasks to ClickUp (e.g., blog nav/footer change) | 🔴 Open |

---

## Context & Notes

- The restore was performed by Mark at E-Shock. The reason for the restore was not communicated to the Asymmetric team in advance.
- This is a recurring risk when external parties (e.g., hosting/maintenance vendors) have restore access without coordinating with the development team.
- Consider establishing a protocol with E-Shock requiring prior notification before any restore is performed on client sites.

---

## Related

- [[wiki/clients/current/bluepoint/_index|BluepointATM Client Index]]
- [[wiki/meetings/2026-04-05-lmb-touch-base|LMB Touch Base — 2026-04-05]]