---
title: Service Proposal Options — Hosting-Only vs. Full Service (2026-02-26)
type: article
created: '2026-02-26'
updated: '2026-02-26'
source_docs:
- raw/2026-02-26-weekly-call-w-karly-125742646.md
tags:
- sam-flynn
- client-management
- proposal
- hosting
- billing
layer: 2
client_source: Flynn Audio
industry_context: b2b-services
transferable: false
---

# Service Proposal Options — Hosting-Only vs. Full Service (2026-02-26)

## Overview

During the 2026-02-26 weekly call, Mark and Karly briefly discussed the Sam Flynn account and how to resolve the current service arrangement. The client has not committed to a full service plan, and the team agreed Mark should send a final proposal giving Flynn a clear choice between a structured retainer and a minimal hosting-only relationship.

> **Note:** This account appears in the source document as "Sam Flynn" — confirm whether this is the same entity as [[wiki/clients/current/flynn-audio/_index]] or a separate individual client.

## Context

Sam Flynn is a lower-priority account that does not currently have a defined ongoing service agreement. The conversation did not surface specific reasons for Flynn's hesitation beyond a general lack of engagement, but the team's posture is to make one final offer before stepping back to a passive hosting arrangement.

## Proposed Options

### Option A — Full Service Plan
- Mark to send a structured proposal outlining what a retainer engagement would include.
- Specifics of the plan were not detailed in this conversation.

### Option B — Hosting-Only
- Client pays for hosting only.
- Any additional work (new pages, updates, etc.) billed at an **hourly rate**.
- Karly flagged the importance of being **explicit** about what hosting does and does not include — particularly that new page builds and content updates are **not** covered under hosting.

> *"When we say we'll do hosting, just being explicit with him, what that includes, because we've been doing a lot of, like, new pages and things like that. And just so he understands, like, that's not included in that."* — Karly Oykhman

## Decision

Mark will send one final outreach to Sam Flynn presenting both options. If Flynn declines the full service plan, the account moves to hosting-only with hourly billing for any additional requests.

## Action Items

- [ ] **Mark Hope** — Email Sam Flynn with final proposal: outline full service plan option, and if declined, confirm hosting-only terms with explicit inclusions/exclusions and hourly billing rate for additional work.

## Related

- [[wiki/meetings/2026-02-26-weekly-call-karly]]