---
title: Retainer Reduction — 2026-03-09
type: article
created: '2026-04-05'
updated: '2026-04-05'
source_docs:
- raw/2026-03-09-sprint-planning-meeting-128231650.md
tags:
- flynn
- retainer
- scope-of-work
- client-management
- decisions
layer: 2
client_source: Flynn Audio
industry_context: b2b-services
transferable: false
---

# Retainer Reduction — 2026-03-09

## Overview

During the [[wiki/meetings/2026-03-09-sprint-planning|2026-03-09 Sprint Planning Meeting]], the team confirmed a decision by Mark to reduce the Flynn Audio retainer by 50% for two months. The reduction was a negotiated response to client Sam's complaint that service quality dropped while Karly was out and a different team member was covering the account.

## Decision

**Retainer reduced to 50% for two months.**

Sam's original ask was to work for free for a couple of months. Mark countered by offering a half-price retainer while continuing to deliver the same scope of work.

> *"Mark said, we'll cut your retainer in half and continue to work the same, essentially, for these next couple of months."* — Karly

The team acknowledged that Sam's complaint had some merit: emails were not consistently delivered during the coverage period.

## Confirmed Scope of Work

To prevent scope creep during the reduced-rate period, Karly committed to sending a formal scope-of-work email to Sam. The agreed deliverables are:

- 1 monthly email
- 2 blog posts per month
- Website maintenance and updates
- Google Ads management and optimization
- Local SEO optimization (light)

**Note:** Social media posts are not included in this retainer.

## Action Items

| Owner | Action | Status |
|-------|--------|--------|
| Karly | Email Sam to confirm the new scope of work for the reduced retainer period | Open |

## Context & Risk Notes

- The retainer reduction is temporary (2 months). The team should track whether deliverables are being met so there is a clear record when the retainer resets.
- Scope creep is a flagged risk. Karly noted that even at reduced rates, clients at lower price points sometimes receive disproportionate attention. The scope email is intended to establish a clear boundary.
- Flynn's original contract may be in GoHighLevel rather than the shared folder — Karly noted the contract was not immediately findable. This should be located before the scope email is sent to ensure alignment with original terms.

## Related

- [[wiki/clients/current/flynn-audio/_index|Flynn Audio — Client Index]]
- [[wiki/meetings/2026-03-09-sprint-planning|Sprint Planning Meeting — 2026-03-09]]