---
title: "Flynn Audio — Client Index"
type: index
created: "2026-04-05"
updated: "2026-04-05"
source_docs:
  - "raw/2026-03-09-sprint-planning-meeting-128231650.md"
tags:
  - client
  - flynn
  - retainer
---

# Flynn Audio — Client Index

## Status

**Active** — Retainer reduced to 50% for two months (effective ~March 2026) following client concerns over service gaps during account manager absence.

## First Seen

Referenced in [[wiki/meetings/2026-03-09-sprint-planning|Sprint Planning – 2026-03-09]]

## Last Activity

2026-03-09 — Retainer reduction decision made; scope-of-work email pending from Karly.

## Key Contacts

| Name | Role | Notes |
|------|------|-------|
| Sam | Client (Flynn Audio) | Raised concerns about service gaps while Karly was out; requested free work, accepted 50% retainer reduction instead |
| Karly Oykhman | Account Manager (Asymmetric) | Primary contact; responsible for scope confirmation email |
| Mark Hope | Principal (Asymmetric) | Negotiated retainer reduction with Sam |

## Retainer Details

- **Current rate:** ~50% of standard retainer (temporary, 2-month duration)
- **Previous rate:** ~$2,000/month (estimated)
- **Reduction rationale:** Client felt he was not receiving full value during Karly's absence; Chris covered the account but email deliverables lapsed

### Scope of Work (Standard Retainer)

- 1 monthly email
- 2 blogs per month
- Website maintenance and new page builds
- Google Ads management and optimization
- Local SEO optimization (light)

> ⚠️ **Scope creep risk:** Client has history of requesting work outside retainer. Karly to send formal scope-of-work confirmation email to lock in deliverables for the reduced-rate period.

## Active Projects

| Task | Status | Notes |
|------|--------|-------|
| Monthly email | In progress | On track; Sam has ~8 blogs in review backlog |
| Blog writing | In progress | 2/month; client slow to review |
| Website maintenance / new pages | Ongoing | Active page builds; client getting value here |
| Google Ads optimization | Ongoing | Ads running |
| Local SEO | Light / paused | Not a current focus |

## Action Items

- [ ] **Karly** — Send scope-of-work email to Sam confirming deliverables for the reduced retainer period (1 monthly email, 2 blogs, website/ad optimization)
- [ ] **Karly** — Verify original contract terms (may be in GoHighLevel) before sending scope email to avoid contradicting prior agreements

## Related Docs

- [[wiki/meetings/2026-03-09-sprint-planning|Sprint Planning – 2026-03-09]] — Retainer reduction decision, scope discussion
- [[wiki/knowledge/retainer-scope-management|Retainer Scope Management]] *(if created)*

## Notes

The Flynn website was originally a separate paid project before transitioning to a retainer relationship. This context is relevant when discussing scope — the client may conflate project-era deliverables with retainer-era commitments. Confirm against the original contract before finalizing the scope email.