---
title: Hooper — Collections Follow-Up — 2025-10-31
type: article
created: '2025-10-31'
updated: '2025-10-31'
source_docs:
- raw/2025-10-31-weekly-end-of-week-call-w-melissa-98368109.md
tags:
- collections
- hooper
- invoices
- finance
layer: 2
client_source: Hooper Corp
industry_context: b2b-services
transferable: false
---

# Hooper — Collections Follow-Up — 2025-10-31

## Overview

As of the October 31 end-of-week leadership sync, Hooper has **$10,000 in total overdue invoices** across two outstanding bills. Multiple follow-up attempts have been made without resolution. Immediate collection action is required.

## Outstanding Invoices

| Invoice | Amount | Description | Age |
|---|---|---|---|
| #4654 | $5,000 | July retainer | 103 days |
| Final invoice | $4,781 | Final project billing | Overdue |
| **Total** | **$9,781** | | |

> Mark noted during the call: *"It's a July 5th. It's 103 days old. And I've told her about it like four times."*

## Status

- Automated invoice reminders have been sent but are being ignored — likely routed to accounting staff who are deprioritizing payment.
- Mark has followed up verbally at least four times on invoice #4654 with no resolution.
- The final invoice ($4,781) is also unpaid.
- Hooper did pay at least one other invoice in the same period, confirming the account is active.

## Action Items

- [ ] Email Hooper re: invoices #4654 ($5,000) and final ($4,781) — escalate beyond automated reminders (@Melissa Cusumano)

## Context

Hooper appears to be a slow-pay client rather than a non-pay risk, but at 103+ days on the July retainer, this has crossed into a collections concern. The combination of two unpaid invoices totaling ~$10k contributes meaningfully to the agency's overall ~$40k overdue balance flagged in this meeting.

## Related

- [[wiki/meetings/2025-10-31-weekly-eow-call-melissa]] — Source meeting where collections were reviewed
- [[wiki/clients/current/hooper/_index]] — Hooper client overview