---
title: Domain & Email Access Resolution — 2026-04-05
type: article
created: '2026-04-05'
updated: '2026-04-05'
source_docs:
- raw/2026-03-05-jbf-concrete-landscaping-127484142.md
tags:
- meeting
- client
- jbf-concrete
- domain
- godaddy
- google-workspace
- email
- dns
- infrastructure
- blockers
- website-development
layer: 2
client_source: JBF Concrete & Landscape
industry_context: b2b-services
transferable: false
---

# Domain & Email Access Resolution — 2026-04-05

## Overview

Working session with Lisa Frommelt (JBF client contact) to diagnose and resolve domain and email access issues blocking the project. The core problem is that the original domain (`jbfconcretelandscape.com`) is locked out of an inaccessible Google Workspace account, preventing email setup on that domain. A hyphenated workaround domain (`jbfconcrete-landscape.com`) was previously created as a stopgap. This call clarified the path forward and surfaced a secondary blocker: GoDaddy 2FA codes are not reaching the registered phone number, preventing domain redirect configuration.

Website development is **not blocked** by these issues and is continuing in parallel.

**Attendees:** Mark Hope, Melissa Cusumano (Asymmetric); Lisa Frommelt, Joe Frommelt (JBF, external)
**Call recording:** [Fathom](https://fathom.video/calls/589780263)

---

## Key Decisions

- **Redirect `jbfconcretelandscape.com` to the new website.** Both domains will point to the same site, preserving any existing SEO value and traffic from the original domain while avoiding dead-ends for visitors who use old branding.
- **Retain `jbfconcrete-landscape.com` for email and the "Book Now" CTA** until the Google Workspace lockout on the original domain is resolved. The hyphen is not a meaningful SEO concern.
- **Continue pursuing Google Workspace recovery** for the original domain in parallel. Google support has been unresponsive to two prior recovery requests.
- **Website development proceeds independently.** Final mock-up tweaks, copy integration, and page builds are not dependent on domain resolution.

---

## Problem Summary

### Google Workspace Lockout

- An inaccessible Google Workspace account already exists for `jbfconcretelandscape.com`.
- Google will not allow a new Workspace account to be created for a domain already associated with an existing account.
- Two recovery requests to Google support have gone unanswered.
- **Status: Unresolved — ongoing.**

### GoDaddy 2FA Blocker

- GoDaddy login requires a 2FA code sent to the phone number ending in `0728` (Lisa's number).
- Codes are not arriving via SMS or email despite multiple resend attempts during the call.
- The last successful code delivery was in September (per Lisa's recollection).
- Account recovery via GoDaddy's identity verification flow was not completed during the call (Lisa has client appointments starting at 10am).
- A second password (`VeronaJake30`) was provided by Lisa for Mark to attempt login.
- **Status: Unresolved — Lisa to attempt account recovery; Mark to attempt login with alternate password.**

---

## Action Items

| Owner | Action | Due |
|---|---|---|
| **Lisa** | Attempt GoDaddy account recovery to restore 2FA access | ASAP / before weekend |
| **Lisa** | Upload all website photos to the Miro board | Sunday night |
| **Melissa** | Share Miro board with Lisa's Lumarie email (`lisa@lamariebeauty.co`) | Same day |
| **Melissa** | Send alternate GoDaddy password (`VeronaJake30`) to Mark | Same day |
| **Mark** | Attempt GoDaddy login with alternate password; configure domain redirect if successful | ASAP / before weekend |
| **Mark** | Continue pursuing Google Workspace recovery for `jbfconcretelandscape.com` | Ongoing |

---

## Technical Context

- **Original domain:** `jbfconcretelandscape.com` — registered in GoDaddy, locked out of Google Workspace
- **Workaround domain:** `jbfconcrete-landscape.com` — active, email functional, used on current website "Book Now" button
- **Registrar:** GoDaddy (credentials previously shared with Asymmetric team)
- **Desired end state:** Redirect `jbfconcretelandscape.com` → new website; email remains on hyphenated domain until Workspace lockout is resolved
- **DNS access needed:** GoDaddy control panel access required to configure the redirect; blocked by 2FA issue

---

## Website Development Status

- Final mock-up tweaks and copy integration are underway.
- Development (page builds) will begin once mock-ups are approved — not gated on domain resolution.
- Lisa has all required photos; will sort and upload to Miro by Sunday night.
- Miro board access was confirmed during the call (Melissa to add Lisa's Lumarie email directly).

---

## Related

- [[wiki/clients/current/jbf/_index]]