---
title: Google Business Profile Access Issue — JBF Concrete
type: article
created: '2026-03-04'
updated: '2026-03-04'
source_docs:
- raw/2026-03-04-weekly-call-w-melissa-127255244.md
tags:
- jbf-concrete
- google-workspace
- google-business-profile
- access
- dns
- technical-debt
layer: 2
client_source: JBF Concrete & Landscape
industry_context: b2b-services
transferable: false
---

# Google Business Profile Access Issue — JBF Concrete

## Overview

JBF Concrete Landscape cannot access or manage their Google Business Profile (GBP). The root cause is that the account on file (`jbfconcretelandscape@gmail.com`) is a standard Gmail account — not a Google Workspace account — and therefore lacks the admin interface required to manage a GBP.

This issue surfaced during the [[wiki/meetings/2026-03-04-weekly-call-melissa|2026-03-04 weekly call with Melissa]] and was flagged by Lisa (client contact) via email.

---

## Problem Details

- **Account in use:** `jbfconcretelandscape@gmail.com` (standard Gmail)
- **What's missing:** Google Workspace admin access — required to manage a Google Business Profile
- **Symptom:** Client cannot make updates to their GBP listing
- **Secondary issue:** There may be a separate Google Workspace account that was set up previously (possibly under Lisa's personal email), but access to that account is also lost

Lisa is familiar with GBP management — she successfully manages a GBP for a separate business (LaMarie) — so the assumption is that a GBP was set up at some point, but the admin credentials are no longer accessible.

---

## Proposed Solution

### Immediate: Create a new Google Workspace account

1. Create a new Google Workspace account tied to the `jbfconcretelandscape.com` domain
   - Cost: ~$4.90–$10/month depending on tier
   - Mark to set up, using himself as the initial admin user (same process used for a prior client)
2. Set up email forwarding from `jbfconcretelandscape@gmail.com` → `joe@jbfconcretelandscape.com`
   - Forward a copy only (original Gmail inbox remains intact)
   - Joe receives mail in both places during transition
3. Once Workspace is active, Joe can use the admin console to claim or recover the GBP

### Longer term

- Client works to recover the original GBP (if one exists under a different admin account)
- Consolidate all email to the Workspace account
- Deprecate the Gmail account once transition is stable

---

## Blockers

- **Credit card required** to provision the new Google Workspace account — needs to come from client (Joe or Lisa)
- **Client must be on a call** to complete the forwarding confirmation step (Gmail sends a verification to the destination address)
- Melissa to schedule a **15-minute call with Joe & Lisa** to walk through setup

---

## Action Items

- [ ] Melissa: Schedule 15-min call with Joe & Lisa to complete Google Workspace setup and email forwarding (@Melissa Cusumano)
- [ ] Melissa: Forward Lisa's email thread to Mark for full context (@Melissa Cusumano)
- [ ] Mark: Create new Google Workspace account for `jbfconcretelandscape.com` during or after client call (@Mark Hope)
- [ ] Mark: Configure Gmail forwarding from `jbfconcretelandscape@gmail.com` to new Workspace address (@Mark Hope)
- [ ] Joe/Lisa: Provide credit card for Google Workspace provisioning

---

## Related

- [[wiki/clients/current/jbf/_index|JBF Concrete — Client Index]]
- [[wiki/meetings/2026-03-04-weekly-call-melissa|Weekly Call w/ Melissa — 2026-03-04]]