---
title: Bookly Integration Sync — 2025-12-12
type: article
created: '2025-12-12'
updated: '2025-12-12'
source_docs:
- raw/2025-12-12-la-marie-beauty-project-call-108504185.md
tags:
- meeting
- la-marie-beauty
- bookly
- square
- woocommerce
- zapier
- integration
layer: 2
client_source: LaMarie Beauty
industry_context: ecommerce
transferable: false
---

## Overview

Project sync on the La Marie Beauty Bookly-Square integration. Three issues were on the table: a blocked card-capture flow for $0 services (the project's core requirement), a product location bug in Square suspected to be caused by a lingering Zapier integration, and a resolved "new line" character bug. Kimberly was sick and cameras-off; Eshock (Isahaque) was not present but had shared findings via Slack prior to the call.

**Attendees:**
- Kimberly Gehrmann (external — lead investigator)
- Melissa Cusumano (Asymmetric)
- Mark Hope (Asymmetric)
- Roxana Lopez (La Marie Beauty)
- Katie Schueller (La Marie Beauty)
- Lisa Frommelt (La Marie Beauty)
- Isahaque "Eshock" Mahmud (Asymmetric — not present)
- Chris Ostergaard (Asymmetric)

---

## Key Decisions

- **Kimberly will own the Bookly investigation this weekend.** The team agreed the issue is complex enough to require a dedicated deep-dive into Bookly's documentation before any further development work. The question on the table: is Bookly the right plugin at all, or does it need to be replaced?
- **Eshock's code is not the root cause of the card-capture failure.** His investigation concluded the problem lies with Square's API behavior for $0 transactions, not the custom integration code.
- **Bookly page route changed from `/services` to `/appointments`.** Eshock made this change; the `/services` page is now correctly displaying service tiles again.

---

## Issues

### 🔴 Bookly–Square $0 Card Capture — BLOCKED

The core project requirement is to capture a credit card on file during a $0 service booking (pre-appointment authorization). This flow is currently broken.

- A test booking completes successfully end-to-end in Bookly.
- Card data does **not** appear in the Square dashboard after booking.
- Melissa independently confirmed this behavior during testing earlier in the week.
- Eshock spent significant time investigating and coding the checkout flow; his conclusion is that the issue is with **Square's API**, not the custom code.
- The team is running against the **live Square environment** — no staging Square instance exists.

**Path forward:** Kimberly will research Bookly's documentation over the weekend to confirm whether the plugin supports the $0 service + card-capture workflow natively, and to assess whether Bookly should be replaced. She will review the Loom walkthrough and Miro board Melissa provided for context.

---

### 🟡 Product Location Bug — Zapier Suspected

Approximately 12 products in Square had their location switched unexpectedly. This is not the first occurrence — a similar incident happened early in the project when Zapier was first connected.

- Square support identified Zapier as the **only possible cause** of the location switch.
- The team believed Zapier had been fully disabled when Chris transitioned off the project, but this has not been confirmed.
- Roxana noted the original Square support email detailing the affected products was not attached when forwarded to Melissa.

**Path forward:**
- **Melissa** will audit all Zapier accounts associated with the project to confirm no active integrations remain.
- **Roxana** will forward the original Square support email (from Lisa's inbox) detailing the affected products.

---

### ✅ "New Line" Character Bug — RESOLVED

A bug was causing a literal `\n` (slash + newline) to appear in rendered text on the site.

- **Root cause:** WooCommerce Matomo Analytics plugin.
- **Fix:** Eshock deactivated the plugin.
- No immediate need to re-enable it; impact on WooCommerce analytics to be assessed later if needed.

---

### ✅ `/services` Page Tile Display — RESOLVED

The `/services` page is now correctly rendering service tiles. The Bookly booking flow (mock pages only, not yet published) routes to `/appointments`.

---

## Action Items

| Owner | Action | Due |
|---|---|---|
| Kimberly | Research Bookly docs — confirm viability of $0 service + card-capture workflow; assess whether to replace Bookly | This weekend (before Tuesday call) |
| Kimberly | Review Loom walkthrough and Miro board from Melissa | This weekend |
| Melissa | Audit all Zapier accounts — confirm no active integrations remain from Chris's work | ASAP |
| Roxana | Forward original Square support email (from Lisa's inbox) detailing the ~12 affected products | ASAP |

---

## Context & Notes

- The next team call is **Tuesday**.
- Melissa noted in passing that the Bookly–Square integration via Zapier is not unprecedented — other implementations exist — which makes the current difficulty more frustrating.
- Kimberly flagged that this investigation is not a quick documentation scan; she expects it to require a significant block of focused work.
- Chris Ostergaard has transitioned away from Asymmetric. The Zapier accounts he managed may not have been fully cleaned up on departure.

---

## Related

- [[clients/current/lamarie/_index]]
- [[clients/current/lamarie/bookly-square-integration]]