---
title: Account Handoff — 2026-01-16
type: article
created: '2026-01-16'
updated: '2026-01-16'
source_docs:
- raw/2026-01-16-weekly-end-of-week-call-w-melissa-114941363.md
tags:
- clients
- overhead-door
- handoff
- ops
layer: 2
client_source: Overhead Door Company of Madison
industry_context: b2b-services
transferable: false
---

# Account Handoff — 2026-01-16

## Overview

During the [[wiki/meetings/2026-01-16-weekly-end-of-week-call-w-melissa|2026-01-16 weekly ops call]], Melissa mentioned that Sebastian is considering handing off the Overhead Door account to Ben. The account was described as relatively simple and the client easy to work with — a good fit for Ben as he takes on more accounts.

## Details

- **Current owner:** Sebastian
- **Proposed new owner:** Ben
- **Rationale:** Account is low-complexity; Sebastian is managing a heavier client load and looking to redistribute

> *"I know last I spoke with Sebastian with the Cordwainer and... he's thinking that he'll want to hand off a client to Ben. I'll confirm with him, but he was thinking overhead because it's kind of a simple..."*
> *"Yeah, that's probably a good one. And they're easy to get along with."*
> — Melissa & Mark

## Status

Pending confirmation with Sebastian. No formal handoff has occurred yet as of this meeting.

## Action Items

- [ ] Confirm with Sebastian that Overhead Door is the account being handed to Ben (@Melissa Cusumano)

## Related

- [[wiki/meetings/2026-01-16-weekly-end-of-week-call-w-melissa|Weekly End-of-Week Call — 2026-01-16]]
- [[wiki/clients/current/overhead-door/_index|Overhead Door Client Index]]