---
title: Invoice Escalation & Account Hold — 2025-11-24
type: article
created: '2025-11-24'
updated: '2025-11-24'
source_docs:
- raw/2025-11-24-weekly-call-w-karly-103855138.md
tags:
- cora-italia
- accounts-receivable
- invoice
- escalation
- account-management
layer: 2
client_source: Quarra Stone
industry_context: b2b-services
transferable: false
---

# Invoice Escalation & Account Hold — 2025-11-24

## Overview

As of the weekly sync on 2025-11-24, Cora Italia's first invoice is **100 days past due**. The team has made a firm decision to halt all work and proposals until payment is received. A call was scheduled for the following day (2025-11-25) with Lincoln — who was traveling in Italy — to force a resolution directly with the client.

## Status

| Item | Detail |
|---|---|
| Invoice age | 100 days overdue |
| Work status | **On hold** — no new work or proposals |
| Next action | Call with Lincoln + Cora Italia (2025-11-25) |
| Internal lead | Karly (coordinating with Lauren and Lincoln) |

## Key Decisions

- **All work and proposals are frozen** until the first invoice is paid. This is a matter of principle, not just cash flow — the invoice amount is not large, but enforcement is non-negotiable.
- **No new proposals** will be shared with Matthew (the Cora Italia contact requesting a quote for a separate project) until the outstanding balance is cleared.
- The team will **maintain high engagement** (2–3 emails/week, ongoing website updates) to prevent the account from going cold and risking a cost-cutting decision on the client's side.

## Background & Context

- Lincoln is the primary relationship holder on the Cora Italia side. He was in Italy at the time of this meeting, which created an opportunity to schedule a call with him on-site with the client.
- A contact named **Matthew** has been requesting a proposal for a separate project. It appears there is limited internal communication at Cora Italia — Matthew may not be aware of the outstanding invoice or the status of the main engagement.
- **Lauren** is the day-to-day marketing contact; Karly has a standing marketing call with her and will use it to check in on the broader account situation.
- The account has been relatively hands-off, which creates a risk of client detachment. The team is actively working to stay visible through regular communication and website deliverables.

## Action Items

- [ ] **Karly** — Attend Cora Italia call (2025-11-25) with Lincoln to force invoice resolution
- [ ] **Karly** — Talk to Lauren on marketing call; check in on Lincoln's status and account health
- [ ] **Team** — Hold all proposals (including Matthew's project quote) until first invoice is paid
- [ ] **Team** — Continue 2–3 emails/week and website updates to maintain engagement

## Related

- [[wiki/clients/current/quarra/_index]] — Cora Italia client overview
- [[wiki/clients/current/quarra/]] — Other Cora Italia meeting notes and project docs