---
title: Payment Follow-up — Cora Italia
type: article
created: '2025-12-05'
updated: '2025-12-05'
source_docs:
- raw/2025-12-05-weekly-call-w-karly-106748766.md
tags:
- cora-italia
- payment
- salesforce
- automations
layer: 2
client_source: Quarra Stone
industry_context: b2b-services
transferable: false
---

# Payment Follow-up — Cora Italia

## Overview

Two open items for Cora Italia surfaced in the 2025-12-05 weekly sync: an unresolved failed payment and a Salesforce email footer fix that unblocks automation work.

## Failed Payment

Frederica (Cora Italia contact) had previously committed to sending bank details explaining why a payment failed. As of the December 5 call, that information had not arrived.

**Action:** Karly to follow up with Lincoln (primary contact) on Monday to obtain the payment failure details and resolve the outstanding balance.

> *"Frederica never sent the bank info explaining the failed payment. Karly will follow up with Lincoln on Monday."*

## Salesforce Unsubscribe Link — Now Functional

The Salesforce email footer was missing a working unsubscribe link, which was blocking Raphael from building out automations (required for CAN-SPAM compliance). During the call, Mark and Karly worked through the template HTML and confirmed the Salesforce variable (`{{unsubscribe_link}}` or equivalent) is now correctly resolving to `go.arkot.com/unsubscribe`.

**Status:** ✅ Fixed — unsubscribe link is functional in the email footer.

### Follow-on Tasks

- **Raphael:** Cleared to proceed with Salesforce automation builds now that the footer is compliant.
- **Ishak:** Future task — build a branded HTML unsubscribe page to replace the current plain/ugly default. Not urgent (the link works; the page just isn't styled). Karly to create the task.

> *"The only thing is the unsubscribed page is really ugly. I don't guess it matters today, but what we probably should do is create an HTML version."*

## Action Items

- [ ] Email Lincoln re: Cora Italia payment failure details (@Karly Oykhman)
- [ ] Brief Raphael to start automations using updated unsubscribe template (@Karly Oykhman)
- [ ] Create task for Ishak to build branded HTML unsubscribe page (@Karly Oykhman)

## Related

- [[wiki/clients/current/quarra/_index]]
- [[wiki/meetings/2025-12-05-weekly-call-karly]]