---
title: Asymmetric HubSpot Access & Seat Management
type: article
created: '2026-04-05'
updated: '2026-04-05'
source_docs:
- raw/2026-03-11-asymmetric-marketing-call-128951372.md
tags:
- hubspot
- crm
- access-management
- asymmetric
- operations
layer: 2
client_source: null
industry_context: null
transferable: true
---

# Asymmetric HubSpot Access & Seat Management

## Overview

During the March 2026 Asymmetric marketing strategy kickoff, the team identified and resolved a recurring HubSpot access bottleneck. Multiple team members had been sharing a single login (Melissa's) due to unclear seat assignments. The issue was resolved in-meeting by reassigning an unused seat to Melissa and clarifying each person's access level.

## Context

The Asymmetric HubSpot account had accumulated stale seat assignments over time. Chris Ostergaard held a core seat he no longer needed. Meanwhile, the active team — Karly, Avoke, Isalia, and Melissa — had largely defaulted to logging in under Melissa's credentials, creating friction whenever two-factor authentication codes were required.

Raphael (a developer/contractor) had his own super admin seat but had apparently forgotten his credentials and was requesting access through others, suggesting the team had lost visibility into who held what permissions.

## Resolution

Mark reviewed the seat assignments live during the call and made the following changes:

- **Chris Ostergaard's core seat** was removed (no longer active with the team)
- **Melissa Cusumano** was invited and assigned the freed core seat
- **Raphael** was confirmed to have his own super admin + core seat — no action needed
- **Mark** retains admin access
- **Karly** has her own seat linked to the Asymmetric HubSpot instance

## Current Seat Summary

| Person | Role / Access Level | Notes |
|---|---|---|
| Mark Hope | Admin | Primary account owner |
| Karly Oykhman | Core seat | Active user |
| Raphael | Super admin + core seat | Had forgotten own credentials |
| Melissa Cusumano | Core seat (newly assigned) | Previously sharing Karly/Melissa login |
| Chris Ostergaard | ~~Core seat~~ | Removed |

## Operational Notes

- The team had normalized sharing Melissa's login as a workaround, which caused periodic disruption when MFA codes were needed
- HubSpot's "remember me" session appears to last approximately two weeks before re-authentication is required
- Client HubSpot accounts (e.g., Doodla) are separate instances; seat management there depends on client subscription tier and is handled case-by-case

## Related

- [[clients/asymmetric/index]]
- [[knowledge/crm-automation/hubspot-nurture-funnel-architecture]]
- [[knowledge/crm-automation/utm-standardization]]