--- title: Agility Recovery Rise 360 Course Structure type: article created: '2025-10-17' updated: '2025-10-17' source_docs: - raw/2025-10-17-agility-recovery-rise360-course-review-95063003.md tags: - agility-recovery - rise-360 - elearning - instructional-design - new-hire-training - course-structure layer: 2 client_source: null industry_context: null transferable: true --- # Agility Recovery Rise 360 Course Structure Overview of the new hire training program being developed by [[clients/agility-recovery/_index|Agility Recovery]] in partnership with [[clients/asymmetric/_index|Asymmetric]]. This article captures the agreed course architecture, module-level direction, visual decisions, and feedback workflow established as of the October 2025 alignment call. ## Program Context The training program targets new hires across all roles, with a sales-track emphasis. Courses are delivered via Rise 360 and should be **15 minutes or less each** (some substantially shorter). The program is sequenced to build from foundational company knowledge through industry context, product knowledge, and sales execution. A key structural problem identified in this review: the existing modules are **too fragmented and short**, creating excessive click-throughs and a poor learner experience. Isalia (Asymmetric) will produce a consolidated content outline to improve flow and eliminate repetition before further development proceeds. --- ## Course Architecture ### 1. Agility Recovery (HR 101) **Audience:** All employees **Goal:** Foundational orientation — company history, mission, vision, and strategic values. Key emphasis: - What the mission *means* in practice for members - How strategic values connect to day-to-day work - The **membership model** as Agility's core differentiator: low capital investment, low monthly rate, guaranteed access to assets - Four "hot buttons" (membership, partnership, pass-through costs, and one additional) represented via a wheel graphic in source material This is the HR 101 equivalent — every employee takes it before formal training begins. --- ### 2. Industry Deep Dive **Audience:** All employees **Goal:** Establish industry context for disaster recovery (DR) and business continuity (BC). Key emphasis: - Define DR vs. BC clearly (BC = overall process; DR = post-event recovery) - Competitive landscape: no true end-to-end competitors - Many companies offer BC planning *or* asset rental — Agility does both plus testing and guaranteed execution - Biggest competitor is **"do nothing"** (DIY or inaction) - Position Agility as the **end-cycle** provider: one phone call activates the full recovery Consider whether the business model overview belongs here or in HR 101 — to be resolved in the consolidated outline. --- ### 3 & 4. Product Introduction (2 Courses) **Audience:** All employees (sales-critical) **Goal:** Understand Agility's product hierarchy and what each product delivers. **Product Hierarchy:** ``` Workplace Recovery (overarching category) ├── Ready Financial │ ├── Standard │ ├── Essentials │ └── Enhanced ├── Ready Office └── Ready Suite Delivery Methods / Features: ├── MRC (Mobile Recovery Center — permanent-type structure, requires permit) └── MRU (Mobile Recovery Unit — trailer, no permit, shorter deployments) ``` Key distinctions to teach: - Workplace Recovery = the umbrella; Ready Financial / Office / Suite = the actual products - MRC vs. MRU = delivery method decision based on customer need and duration - Ready Financial is banking-focused; Ready Office is executive/conference office space **Known gap:** No current product catalog exists (last version: 2022). Product documentation is scattered and incomplete. If source material is insufficient, Gus will arrange a call with the product lead. Split into two courses due to volume — natural break point to be determined during outline phase. --- ### 5. Co-Pilot **Audience:** All employees **Goal:** Introduce Microsoft Copilot as an organizational tool and teach best practices. Key emphasis: - Agility has deeply embraced Copilot — it is integrated into every Microsoft tool and Salesforce/SalesLoft - **Web mode** vs. **Work mode**: Work mode searches internal SharePoint, emails, and calendars (access-gated) - Prompt best practices: how to write effective prompts to get useful responses - Practical use cases: email editing, document summarization, preparation research Note: Copilot may be **repositioned later in the curriculum** to align with the Preparation step of the sales process, where specific Copilot tasks are assigned. Decision pending outline review. --- ### 6. Agility Sales Story **Audience:** Sales **Goal:** Equip salespeople to articulate why Agility wins and how its model is differentiated. Key messages: - Member-based value model - Low capital investment / no financial event declared - Guaranteed asset access (national partner network, assets pre-positioned before disasters) - Pass-through costs only - **100% recovery success rate** — no failed declarations in company history - Agility is not a fit for every buyer (e.g., generator purchase/maintenance) — knowing this is part of the story Source material: Gus to provide the sales story deck (used on first customer calls). Testimonials and case studies to be added as placeholders. --- ### 7 & 8. Vertical Solutions (2 Courses) **Audience:** Sales **Goal:** Teach how to sell into specific industry verticals. **Course 1 — Verticals:** - Banking / Credit Unions - Healthcare - Manufacturing / Supply Chain **Course 2 — Verticals:** - Professional Services - Insurance - Legal - Government Source material: Gus to provide "vertical deck" documents for each industry. --- ## Visuals & Branding ### Approved Visuals (with revisions) | Visual | Status | Revision | |---|---|---| | Six Pillars of the Agility Way | ✅ Approved | Change tombstone shape to cylinder or architectural pillar | | B2B Sales Process | ✅ Approved | Use 8 official steps from slide 9 of source PowerPoint | | Overcoming Objections (LEARN) | ✅ Approved | Simplify to reference tool — step name + catchphrase only (e.g., "Listen to hear, not respond") | ### B2B Sales Process — Gear Concept The approved concept: a central gear representing the Six Pillars, surrounded by 8 outer gears representing the sales process steps. Conveys that the pillars drive and connect all steps. Similar to a watch or bicycle chain mechanism. **Official 8 Sales Process Steps** (from slide 9 of source PowerPoint): Preparation → Connect & Build → Discovery → Diagnosis → [remaining steps to be confirmed from deck] ### Branding - **Colors:** Dark blue, medium blue, orange, grays (official brand palette) - **Font:** Continue using Railway; new official font (Helvetica) is not a priority for this project - Gus to send 3 visual slides + color/font reference to Isalia, who will forward to design team --- ## Rise 360 Feedback Workflow **Problem:** Gus's previous feedback lacked context because it was submitted outside the Rise 360 Review feature — comments couldn't be tied to specific screens. **New process:** 1. Isalia publishes an updated version of the course 2. Isalia sends Gus a Rise 360 **Review link** 3. Gus submits feedback directly within the Review tool — comments automatically include a screenshot of the relevant screen This workflow is mandatory for all future feedback cycles. --- ## Action Items ### Isalia (Asymmetric) - [ ] Create consolidated content outline for all courses — focus on learner flow, merge fragmented modules, remove redundant intros - [ ] Send new visual concepts (gear, cylinder pillars, simplified LEARN) to design team - [ ] Add B-Pace to sales process module - [ ] Add testimonial/case study placeholders in relevant modules - [ ] Review Gus's "Agility Way" training; note placeholders - [ ] Use Rise 360 Review feature for all future feedback cycles ### Gus (Agility Recovery) - [ ] Share sales story deck + upload to New Hire folder; email Isalia link - [ ] Share 2022 product catalog - [ ] Share vertical deck documents (all industries) - [ ] Share high-value past training recordings - [ ] Email 3 visual slides + branding colors/font reference to Isalia - [ ] Arrange call with product lead if catalog is insufficient for course development ### Both - [ ] Meet **Wednesday at 2:00 PM ET / 1:00 PM CT** to review consolidated content outline --- ## Related - [[clients/agility-recovery/_index|Agility Recovery Client Overview]] - [[meetings/2025-10-17-agility-recovery-rise360-review|Meeting Notes — Rise 360 Course Review (2025-10-17)]] - [[knowledge/elearning/rise-360-review-feedback-workflow|Rise 360 Review Feedback Workflow]] - [[knowledge/instructional-design/module-consolidation|Module Consolidation Best Practices]]