---
title: SOAR Course — Storytelling Module
type: article
created: '2026-03-06'
updated: '2026-03-06'
source_docs:
- raw/2026-03-06-agility-recovery-soar-course-127936965.md
tags:
- agility-recovery
- soar-course
- storytelling
- instructional-design
- course-development
layer: 2
client_source: null
industry_context: null
transferable: true
---

# SOAR Course — Storytelling Module

Part of the [[wiki/clients/agility-recovery/_index|Agility Recovery]] [[wiki/projects/soar-course|SOAR Course]] project.

## Overview

The "Power of Storytelling" module teaches Agility Recovery sales reps how to frame customer conversations using narrative. A scenario review in March 2026 identified an accuracy issue that required live correction: the module referenced a service Agility does not offer.

## Scenario Correction (March 2026)

### Problem

A multiple-choice scenario in the module referenced **UPS (Uninterruptible Power Supply) systems** as part of Agility's solution set. Agility Recovery does not offer UPS systems. As written, the "correct" answer described a service the company cannot actually provide — meaning a rep following the scenario's guidance would be misrepresenting Agility's capabilities to a prospect.

> "We don't do UPS systems. So this actual example — really, we probably couldn't help them." — Gus Donelson

### Resolution

Gus Donelson edited the scenario live during the March 6 review session. The revised scenario:

- **Removes** all references to UPS systems
- **Retains** the core storytelling lesson (using narrative to qualify and set expectations)
- **Reflects accurate capabilities**: Agility's standard response time of **12–6 hours**, and the potential recommendation of an **on-site generator** for clients with more urgent power requirements
- **Preserves** the option to acknowledge when Agility is not the right fit, and to discuss how Agility solutions can support on-site systems for extended outages

The corrected answer now reads approximately: *"Our standard is 12 to 6 hours, which may not meet your critical data needs. You might require an on-site generator. We can also discuss how Agility solutions can support your on-site systems for extended outages."*

Gus took responsibility for re-uploading the corrected scenario to **Jilly** (the course authoring/LMS platform).

## Design Notes

- The storytelling module's scenario-based questions should always reflect **services Agility actually offers**. Any scenario involving power or infrastructure specifics should be validated against current service capabilities before publishing.
- It is acceptable — and instructionally valuable — for a scenario to model a "we're not the right fit" response. This teaches reps to qualify honestly rather than oversell.
- When updating scenarios, confirm the correct answer remains clearly distinguishable and that distractor options don't inadvertently describe real Agility services.

## Related Action Items

- [x] Gus edits UPS scenario live and re-uploads corrected version to Jilly *(completed during 2026-03-06 session)*

## Related Articles

- [[wiki/clients/agility-recovery/_index|Agility Recovery Client Overview]]
- [[wiki/projects/soar-course|SOAR Course Project]]
- [[wiki/knowledge/elearning/soar-course-copilot-module|SOAR Course — Co-pilot Module]]
- [[wiki/knowledge/elearning/soar-course-tech-stack-module|SOAR Course — Tech Stack Module]]