---
title: Quarra Stone Email Signature Technical Fix
type: article
created: '2026-04-05'
updated: '2026-04-05'
source_docs:
- raw/2025-10-27-quarra-stone-marketing-call-97080304.md
tags:
- email-signatures
- quarra-stone
- technical
- html
- branding
layer: 2
client_source: null
industry_context: null
transferable: true
---

# Quarra Stone Email Signature Technical Fix

## Overview

Quarra Stone's current email signatures are grainy, pixelated, and — when image-based — frequently appear as file attachments in email threads rather than rendering inline. The goal is to replace these with high-resolution, scalable signatures that include a clickable website URL (and ideally click-to-call phone numbers) without the attachment problem.

This issue was raised by Lauren Pomaranski and Lincoln Durham in the [[wiki/clients/quarra-stone/_index|Quarra Stone]] October 2025 marketing sync. Karly Oykhman (Asymmetric) is consulting Mark internally on the best technical approach before providing a template and implementation instructions to Lauren.

## Problem Statement

| Issue | Detail |
|---|---|
| Image quality | Current signature image is grainy and pixelated at various screen sizes |
| Attachment behavior | Image-based signatures often render as file attachments in reply threads |
| Interactivity | Website URL is not reliably clickable; phone numbers are not click-to-call |
| Scalability | Signature does not scale cleanly across mobile and desktop clients |

> *"The thing that I don't want to have happen is that the image becomes an attachment in like response to emails… And then the other thing is just that it like scales. I don't want it to be grainy, whether you're looking at it on your phone or on your computer."*
> — Lincoln Durham

## Requirements

### Must-Have
- **Clickable website URL** — minimum requirement; the Quarra Stone website link must be hyperlinked
- **No attachment behavior** — the signature must not appear as a file attachment in reply chains
- **High resolution / scalable** — must render cleanly on both mobile and desktop email clients

### Nice-to-Have
- **Click-to-call phone numbers** — if achievable without significant added complexity
- **Consistent layout** — retain the existing visual layout (logo, name, title, contact info) that Lauren currently uses

## Preferred Approach

The preferred solution is an **HTML-based signature** rather than a flat image embed. This avoids the attachment problem and allows native hyperlinking. If an image element is required (e.g., for the logo), it should be:

- Hosted externally (linked via URL, not embedded as a base64 or attached file)
- Exported at sufficient resolution to be crisp at 1x and 2x display densities

A pure-text/HTML layout with a linked logo image is the most robust cross-client solution.

## Implementation Plan

1. **Karly consults Mark** (Asymmetric technical lead) on the correct HTML signature approach for the email clients Quarra Stone uses
2. **Asymmetric produces a template** — one canonical signature template with placeholder fields (name, title, phone)
3. **Template + instructions delivered to Lauren** — Lauren manages company-wide rollout
4. **Rollout method** — Lauren emails instructions to all staff; follows up in person with anyone who has trouble

## Action Items

- [ ] Karly consults Mark on technical solution for HTML email signatures (@Karly Oykhman)
- [ ] Karly provides signature template and setup instructions to Lauren (@Karly Oykhman)
- [ ] Lauren manages company-wide implementation and troubleshooting (@Lauren Pomaranski)

## Generalizable Insight

> **For clients with image-based email signatures:** The common failure mode is embedding a rasterized image directly in the signature, which degrades at non-native resolutions and triggers attachment behavior in many email clients. The more durable pattern is an HTML signature with a remotely-hosted logo image and native HTML hyperlinks — this scales cleanly, links work reliably, and nothing appears as an attachment. Rollout is best handled by providing a single canonical template with a written setup guide, then having an internal champion (like an office manager or EA) do a one-time walkthrough with staff.

## Related

- [[wiki/clients/quarra-stone/_index|Quarra Stone Client Overview]]
- [[wiki/meetings/2025-10-27-quarra-stone-marketing-call|Quarra Stone Marketing Call — Oct 2025]]
- [[wiki/knowledge/email-marketing/pardot-eguide-nurture-setup|Pardot E-Guide Nurture Campaign Setup]]