---
title: BluePoint HubSpot Form Integration — Email Logging Issue
type: article
created: '2026-04-05'
updated: '2026-04-05'
source_docs:
- raw/2025-12-17-bluepoint-atm-marketing-call-109522267.md
tags:
- hubspot
- integration
- lead-tracking
- bluepoint-atm
- forms
- email-logging
layer: 2
client_source: null
industry_context: null
transferable: true
---

# BluePoint HubSpot Form Integration — Email Logging Issue

## Overview

When a prospect submits the contact form on the BluePoint ATM website, an automated notification email is sent to the BluePoint team. This notification email is **not being logged in HubSpot's activity feed** for the corresponding contact record. The contact itself is created in HubSpot correctly, but the initial lead notification — which contains the prospect's message and form field responses — is absent from the activity timeline.

This issue was identified and discussed during the [[clients/bluepoint-atm/meetings/2025-12-17-marketing-call|December 17, 2025 marketing call]].

## Problem Description

### What Should Happen

1. Prospect fills out the "Contact Us" form on the BluePoint ATM website.
2. HubSpot creates or updates a contact record with the submitted fields (name, email, phone, etc.).
3. An automated notification email (sent from `info@bluepointatm.com`) is delivered to the BluePoint team.
4. That same notification email — including the prospect's message/comments — is logged as an activity on the HubSpot contact record.

### What Is Actually Happening

Steps 1–3 work correctly. Step 4 fails: the notification email does not appear in the HubSpot activity feed. As a result, the initial message and context from the lead are only visible in the team's email inbox, not in HubSpot.

### Business Impact

- BluePoint staff must manually forward or re-enter lead details into HubSpot to preserve context.
- The activity timeline for new contacts is incomplete, making it harder to track the full lead lifecycle.
- Follow-up workflows that depend on activity history may be unreliable.

> "Basically that email we get when we get a new lead, that email should be imported into HubSpot, but it's not."
> — Mike Stebbins, BluePoint ATM

## Root Cause (Under Investigation)

As of the December 17 call, the root cause had not been identified. Asymmetric's Mark Hope was assigned to investigate. Likely areas to examine:

- **HubSpot email integration / BCC logging:** The notification email originates from `info@bluepointatm.com`, not from a HubSpot-connected inbox. If HubSpot's email logging (via BCC or connected inbox) is not configured for that sending address, inbound/outbound emails from that address will not be tracked automatically.
- **Form submission workflow:** The HubSpot form or connected CMS form may not have an action configured to log the notification email as an activity upon submission.
- **Missing form-to-activity mapping:** HubSpot can log form submissions as activities, but this requires the form to be a native HubSpot form or properly connected via API. A third-party form sending a notification email is not automatically tracked.

## Resolution Status

| Status | Owner | Notes |
|--------|-------|-------|
| 🔴 Open / Investigating | Mark Hope (Asymmetric) | Assigned during 2025-12-17 call |

## Desired End State

When a new lead submits the website contact form:
- The notification email (including the prospect's message) is automatically logged in HubSpot as an activity on the contact record.
- No manual forwarding or data entry is required by the BluePoint team.
- The full form submission content is visible in the HubSpot activity timeline alongside subsequent communications.

## Related Issues

This issue was discussed alongside other integration problems identified in the same call:

- [[knowledge/callrail/bluepoint-number-swapping-failure|CallRail Number Swapping Failure — Western Office Banner Pool]]
- [[knowledge/ga4/bluepoint-multiple-analytics-ids|GA4 Multiple Analytics IDs Alert — BluePoint Website]]

## Related Articles

- [[clients/bluepoint-atm/_index|BluePoint ATM — Client Overview]]
- [[clients/bluepoint-atm/meetings/2025-12-17-marketing-call|2025-12-17 BluePoint Marketing Call]]
- [[knowledge/hubspot/form-activity-logging|HubSpot Form Submission Activity Logging (General)]]