---
title: HubSpot Product/Service Field Sync Bug — BluePoint ATM
type: article
created: '2026-04-05'
updated: '2026-04-05'
source_docs:
- raw/2026-01-28-bluepoint-atm-marketing-call-117924356.md
tags:
- hubspot
- bluepointatm
- bug
- crm
- website-forms
- lead-routing
layer: 2
client_source: null
industry_context: null
transferable: true
---

# HubSpot Product/Service Field Sync Bug — BluePoint ATM

## Overview

The "Product/Service" dropdown field on BluePoint ATM's website contact forms is not syncing correctly to HubSpot. When a prospect submits a form, most contact fields (name, email, phone, company/organization) populate in HubSpot as expected — but the selected product or service type is dropped. This breaks the team's ability to sort and route leads between Mike Stebbins and Wade Zirkle.

The issue was surfaced during a marketing sync call and confirmed with a live example: a lead from **Historic Hudson Valley** arrived in HubSpot missing the product/service field entirely.

## Symptoms

- Website form submissions create HubSpot contacts successfully
- Fields that **do** sync: name, email, phone number, organization/company name, message
- Field that **does not** sync: Product/Service (dropdown selection)
- The HubSpot-side field is referred to internally as the "product drop-down"

## Impact

- **Lead routing is impaired.** Mike and Wade divide leads based on product type (e.g., cashless vs. cash ATM services). Without this field, manual follow-up is required to determine which rep should own each lead.
- **CRM data quality degrades over time** as contacts accumulate without product context.
- The issue affects all inbound form submissions, not just a single form or page.

## Root Cause (Suspected)

The field mapping between the website form's dropdown and the corresponding HubSpot property is misconfigured or missing. Karly Oykhman noted during the call that "it's that drop-down list — we just need to do some more testing on our end." The exact technical cause (e.g., mismatched field IDs, unsupported field type mapping, or a missing HubSpot form embed property) was not yet confirmed at time of meeting.

## Resolution Status

- **Owner:** Karly Oykhman (Asymmetric)
- **Status:** Open — investigation and fix assigned
- **Action:** Investigate the dropdown field mapping, apply a fix, test end-to-end, and report results to Wade and Mike

## Related Context

This bug is separate from but adjacent to the NY campaign email flow, which also routes form submissions into HubSpot. Ensuring the Product/Service field syncs correctly is important for that campaign as well, so that NY cashless ban compliance leads are properly categorized on arrival.

## Related Articles

- [[clients/bluepointatm/_index]]
- [[meetings/2026-01-28-bluepoint-atm-marketing-call]]
- [[knowledge/hubspot/form-to-hubspot-field-mapping]]
- [[projects/bluepointatm/ny-cashless-ban-campaign]]