---
title: ASIM X-Ray Onboarding
type: article
created: '2025-12-26'
updated: '2025-12-26'
source_docs:
- raw/2025-12-26-sprint-planning-meeting-110895017.md
tags:
- asim-xray
- crm
- onboarding
- integrations
layer: 2
client_source: null
industry_context: null
transferable: true
---

# ASIM X-Ray Onboarding

## Overview

ASIM X-Ray is a CRM tool being rolled out by Mark across client accounts. The onboarding process requires clients to receive and approve an access request email sent from the `asimxray.com` domain. Because this domain is unfamiliar, clients and account managers have mistaken the request for spam or phishing.

## How Onboarding Works

1. Mark sends an access request to the client from an `@asimxray.com` email address.
2. The client must **approve** (not block) the request to grant access.
3. If the client blocks or rejects the email, the request cannot be re-approved from the client side — Mark must **resend** the invitation.

## Known Issue: Flan Audio

During the sprint planning meeting on 2025-12-26, Karly flagged that **Sam at [[wiki/clients/flan-audio/_index|Flan Audio]]** had blocked the ASIM X-Ray access request approximately two weeks prior. At the time, both Sam and Karly assumed it was spam due to the unfamiliar domain.

**Resolution:** Karly will inform Mark that the Flan Audio request was blocked and needs to be resent.

## Guidance for Account Managers

When clients receive an email from `asimxray.com` requesting access:

- **Do not block it.** This is a legitimate request from Asymmetric's tooling.
- Inform clients proactively that they may receive this request and should approve it.
- If a client has already blocked the request, notify Mark so he can resend it — the client cannot unblock it on their own.

> "Just if you have any other clients with Google Ads and they get a request to like add that domain, that's what that is." — Karly Oykhman, 2025-12-26 sprint planning

## Related

- [[wiki/meetings/2025-12-26-sprint-planning|Sprint Planning Meeting — 2025-12-26]]
- [[wiki/clients/flan-audio/_index|Flan Audio]]