---
title: Quarra Stone Google Business Profile Management
type: article
created: '2026-04-05'
updated: '2026-04-05'
source_docs:
- raw/2025-10-13-quarra-stone-marketing-call-93779302.md
tags:
- local-seo
- google-business-profile
- quarra-stone
- verification
layer: 2
client_source: null
industry_context: null
transferable: true
---

# Quarra Stone Google Business Profile Management

## Overview

Quarra Stone is in the process of updating their Google Business Profile following a facility relocation. The profile has been claimed but requires re-verification under the new address. This article documents the verification process, known friction points, and next steps for profile optimization.

## Current Status

- Profile has been **claimed** by Lauren (Quarra Stone)
- Hours and "open now" status are displaying correctly
- **Location has not yet been updated** to the new facility address
- A new verification video must be recorded and submitted before the address change is accepted

## Verification Process

Google Business Profile verification for address changes requires recording a video on a physical mobile device — pre-recorded or screen-captured videos are not accepted. The video must demonstrate:

- The business's physical street sign (which may require walking to the end of the block)
- The storefront or facility entrance
- Enough context to confirm the location matches the listed address

> **Note from call:** Lauren recorded the verification video from a car rather than walking to the street sign. Acceptance is uncertain; a re-record may be needed.

### Known Pain Points

- Video must be recorded on-device at the time of submission — no uploads from camera roll
- Google may reject submissions multiple times before accepting (one Asymmetric client required five separate submissions before the video was accepted)
- Long street sign distances can make the walk-and-record requirement impractical

## Next Steps

- [ ] **Lauren** to confirm whether the car-recorded video was accepted by Google
- [ ] If rejected, re-record walking video showing street sign and facility entrance
- [ ] Once verified, **Asymmetric** to assist with full profile optimization (categories, services, photos, description)

## Profile Optimization (Post-Verification)

Once the address is verified and the profile is stable, Asymmetric has offered to review and optimize the listing. Optimization typically includes:

- Confirming correct business categories
- Adding/updating service areas
- Uploading current facility photos
- Reviewing and updating business description with relevant keywords

## Related

- [[clients/quarra-stone/_index]]
- [[knowledge/local-seo/google-business-profile-verification]]