---
title: Didion Landing Page — Form Fixes & UX
type: article
created: '2026-04-05'
updated: '2026-04-05'
source_docs:
- raw/2025-11-05-didion-marketing-call-99385170.md
tags:
- website
- forms
- ux
- landing-page
- client-didion
- plma
layer: 2
client_source: null
industry_context: null
transferable: true
---

# Didion Landing Page — Form Fixes & UX

## Overview

During the PLMA trade show prep call, the Didion PLMA landing page was blocking email campaign sends. Several form issues were identified and partially resolved mid-meeting. This article documents the fixes deployed, remaining UX issues, and the resolution status.

Related context: [[clients/didion/_index]] | [[meetings/2026-04-05-didion-plma-trade-show-prep]]

---

## Background

The PLMA landing page contact form had two categories of problems:

1. **Notification routing** — form submissions were only going to a shared marketing inbox that Diana (client) did not have easy access to.
2. **Post-submission UX** — the page behavior after form submission was confusing to end users.

Email sends were queued and ready but could not go out until the landing page was confirmed functional.

---

## Fixes Deployed (Mid-Meeting)

### Email Notification Routing
- Diana's personal email (`dhenry@didioninc.com`) was added as a form submission recipient.
- This provides real-time alerts without requiring access to the shared marketing inbox.
- The developer (Michał) confirmed the fix was live during the call; Diana tested and received the notification successfully.

### Submission Anchor
- After form submission, the page previously scrolled to the top, leaving users unaware that a confirmation message existed below.
- An anchor was added so the page now scrolls to the "Thank You" confirmation section automatically on submit.
- Confirmed deployed mid-meeting.

---

## Remaining Issues (Post-Call)

### Custom Thank-You Message Not Displaying
- Diana had created a custom confirmation message in the form settings, but the form was still defaulting to the generic "Thanks for contacting us. We'll get in touch with you shortly." message.
- The custom message was not appearing despite being configured.
- **Status:** Flagged for follow-up. Diana was asked to re-test after the call to confirm whether the fix resolved this.

> *"I created a new message, but it's still defaulting to the default. I can't see in there where it can switch from the default to the new message I wrote."*
> — Diana Henry

---

## Action Items

| Owner | Task | Status |
|-------|------|--------|
| Diana | Re-test form to confirm custom Thank-You message is displaying | Pending |
| Michał | Verify custom message configuration in form backend if Diana's test fails | Pending |

---

## Notes

- The form is built on the Divi Builder, which the developer noted has been less smooth than other builders used on other projects — worth flagging for future Didion site work.
- A Zapier (ZAP) integration for form submissions was mentioned as a longer-term option but was deprioritized in favor of direct email notification for the immediate deadline.
- Once the landing page was unblocked, email sends could proceed. The page was considered ready for campaign use by end of meeting.

---

## Related

- [[clients/didion/_index]]
- [[knowledge/website/form-ux-best-practices]]
- [[meetings/2026-04-05-didion-plma-trade-show-prep]]