During the [1], Mark made the decision to terminate the agency's relationship with Adopticare after collecting all outstanding payments. The decision followed a sustained pattern of late payment and difficult collections interactions.
Collect all outstanding invoices, then terminate the client relationship.
Adopticare will not be renewed or re-engaged after outstanding balances are resolved.
Adopticare has a documented history of paying invoices 90+ days late. Collections have required repeated follow-up emails and, ultimately, explicit threats to take the website offline before payments were made. Even after a shutdown threat was issued, the client paid only one of four outstanding invoices.
"I sent him a note and say, hey, look, we're a small company. We need to have our invoices paid… after I sent him six or seven emails, I threatened to turn his website off… on Thursday, he sends me one payment. He owes me four."
— Mark Hope