Bluepoint reported that inbound leads from their website were not appearing in their HubSpot contacts. The issue was investigated live during the [1] and is most likely caused by a contact filter the client has applied in their HubSpot view — not a broken integration.
Status: Under investigation — Melissa to run formal test and guide client on filter settings.
Bluepoint (Wade and/or Mike) stated that website form submissions were not showing up in their HubSpot contacts list. They believed the integration was broken, despite having previously been told it was resolved.
During the call, Mark and Melissa pulled up Bluepoint's HubSpot account and inspected a contact record (a submission from a Hooters email domain) that had come in via a website form. Key findings:
Form Submission event, along with page view and lifecycle change events."I can't truly imagine that there's forms being filled out that are not appearing... usually when somebody can't find something, there's a filter, or they've got some filter turned on, and that filter is keeping them from seeing the thing." — Mark Hope
A minor secondary issue was noted: the Source field on the contact's left-side panel was blank. The source should ideally be tagged as "Form" for clarity, though this is not the root cause of the client's complaint and is lower priority.
The client is likely filtering their contacts view to show only contacts assigned to them. Unassigned inbound leads would not appear under this filter, creating the impression that form submissions are not being captured.