During the Q2 OKR review meeting on 2026-02-26, the team discussed account assignments under the new two-person-per-account model. Doudlah Farms was identified as an account where Gilbert has grown well beyond a PPC role and is now a de facto primary contact alongside Melissa.
| Role | Person |
|---|---|
| Primary Account Manager | Melissa Cusumano |
| Primary (Technical/Operations) | Gilbert |
Melissa noted she is available for follow-up and client communication support as needed, given her familiarity with the account. Gilbert was confirmed as deeply embedded in the account's day-to-day operations.
Gilbert's responsibilities on Doudlah Farms have expanded significantly beyond paid advertising:
"He's doing a hell of a lot more than PPC, right? He's doing inventory and inventory management, and he's doing all the Amazon stuff... He understands that account really well."
— Mark Hope