Old World Popcorn TikTok Shop Setup Investigation

Overview

During Roy Tolosa's onboarding call on 2026-03-17, the team attempted to log in to the Old World Popcorn TikTok account to assess the status of a previously initiated TikTok Shop setup. Login attempts with the credentials stored in ClickUp failed, and the account appears to be inactive or deleted due to inactivity.

Status: Blocked — account unrecoverable with existing credentials. New account creation authorized as fallback.

Background

A previous team member (Mylene) had begun the TikTok Shop verification process for Old World Popcorn, collecting business information from the client (Lucy) to complete setup. However, no one had logged in to confirm the account state since that work was done. The task was assigned to Roy as part of his initial workload.

Investigation Findings

• Login method attempted: Username/email from ClickUp task credentials
• Result: Account does not exist under the provided credentials
• Password reset attempt: Email address returned "not registered" error
• Phone number: Not on file — could not attempt SMS-based recovery
• Likely cause: TikTok may have deleted the account due to prolonged inactivity after initial registration

"The account doesn't exist." — Melissa Cusumano, after attempting login during the call

Decision

If Roy cannot recover the account through further investigation, the team is authorized to create a new TikTok account for Old World Popcorn and restart the TikTok Shop setup process from scratch.

Action Items

Related

• ^[1] — Parallel access issue on the same call (Doodla Instagram/Meta)
• ^[2] — TikTok Shop setup process (if exists)
• ^[3] — Assignee onboarding context