During the [1], the team confirmed a decision by Mark to reduce the Flynn Audio retainer by 50% for two months. The reduction was a negotiated response to client Sam's complaint that service quality dropped while Karly was out and a different team member was covering the account.
Retainer reduced to 50% for two months.
Sam's original ask was to work for free for a couple of months. Mark countered by offering a half-price retainer while continuing to deliver the same scope of work.
"Mark said, we'll cut your retainer in half and continue to work the same, essentially, for these next couple of months." — Karly
The team acknowledged that Sam's complaint had some merit: emails were not consistently delivered during the coverage period.
To prevent scope creep during the reduced-rate period, Karly committed to sending a formal scope-of-work email to Sam. The agreed deliverables are:
Note: Social media posts are not included in this retainer.
| Owner | Action | Status |
|---|---|---|
| Karly | Email Sam to confirm the new scope of work for the reduced retainer period | Open |