wiki/clients/current/flynn-audio/_index.md · 413 words · 2026-04-05

Flynn Audio — Client Index

Status

Active — Retainer reduced to 50% for two months (effective ~March 2026) following client concerns over service gaps during account manager absence.

First Seen

Referenced in ^[1]

Last Activity

2026-03-09 — Retainer reduction decision made; scope-of-work email pending from Karly.

Key Contacts

Name	Role	Notes
Sam	Client (Flynn Audio)	Raised concerns about service gaps while Karly was out; requested free work, accepted 50% retainer reduction instead
Karly Oykhman	Account Manager (Asymmetric)	Primary contact; responsible for scope confirmation email
Mark Hope	Principal (Asymmetric)	Negotiated retainer reduction with Sam

Retainer Details

Current rate: ~50% of standard retainer (temporary, 2-month duration)
Previous rate: ~$2,000/month (estimated)
Reduction rationale: Client felt he was not receiving full value during Karly's absence; Chris covered the account but email deliverables lapsed

Scope of Work (Standard Retainer)

1 monthly email
2 blogs per month
Website maintenance and new page builds
Google Ads management and optimization
Local SEO optimization (light)

⚠️ Scope creep risk: Client has history of requesting work outside retainer. Karly to send formal scope-of-work confirmation email to lock in deliverables for the reduced-rate period.

Active Projects

Task	Status	Notes
Monthly email	In progress	On track; Sam has ~8 blogs in review backlog
Blog writing	In progress	2/month; client slow to review
Website maintenance / new pages	Ongoing	Active page builds; client getting value here
Google Ads optimization	Ongoing	Ads running
Local SEO	Light / paused	Not a current focus

Action Items

[ ] Karly — Send scope-of-work email to Sam confirming deliverables for the reduced retainer period (1 monthly email, 2 blogs, website/ad optimization)
[ ] Karly — Verify original contract terms (may be in GoHighLevel) before sending scope email to avoid contradicting prior agreements

^[1] — Retainer reduction decision, scope discussion
^[2] (if created)

Notes

The Flynn website was originally a separate paid project before transitioning to a retainer relationship. This context is relevant when discussing scope — the client may conflate project-era deliverables with retainer-era commitments. Confirm against the original contract before finalizing the scope email.