Hooper — Overdue Invoice Collections

Overview

As of the November 2025 mid-week sync, Hooper (contact: Sona) owes approximately $10,000 across two unpaid invoices — July and October. The July invoice is 108 days overdue (roughly three months past due). The client has been running approximately one month behind on payments since April 2025, and reminders have gone unanswered.

Invoice Status

Background

Hooper has a pattern of paying invoices out of order — settling whichever invoice is most visible rather than the oldest outstanding balance. Mark sent a prior notice to Sona flagging the unpaid invoices; she acknowledged but did not follow through. Automated reminders have also been sent without result.

The client may be disgruntled about perceived service delivery, though no formal complaint has been raised.

Action Taken / Next Steps

• Melissa to email Sona (Hooper) directly with an activity statement showing the full outstanding balance and request payment for both the July and October invoices.
• If no response, escalate to Mark to determine whether to pause services or pursue further collections steps.

Related

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