Working session with Joe Frommelt, Lisa Frommelt, Melissa Cusumano, and Mark Hope to resolve JBF's longstanding Google Admin access blockage. The team successfully logged into the standard Google account but confirmed it is not the admin account. After diagnosing the recovery loop, the group decided to abandon recovery and create a fresh Google Workspace account. The session ended blocked on a GoDaddy payment failure; Mark owns follow-through.
Attendees:
- Joe Frommelt (client) — joefro30@icloud.com
- Lisa Frommelt (client contact) — lisa@lamariebeauty.co
- Melissa Cusumano (Asymmetric) — melissa.cusumano@asymmetric.pro
- Mark Hope (Asymmetric, joined mid-call)
jbfconcretelandscape.com, purchased through GoDaddy. This is the fastest path to admin access, custom email, and a public Google Business Profile.jbfconcretelandscape.com@gmail.com account to the new address so no inbound mail is lost during transition.joe@jbfconcretelandscape.com (shorter variants like joe@jbf.com were considered but likely unavailable).| Layer | Detail |
|---|---|
| Current login | jbfconcretelandscape.com@gmail.com — standard user, not admin |
| Admin indicator | No admin icon visible in the Google app grid (nine-dot menu) |
| Recovery path | Loops: Squarespace → GoDaddy → "contact domain owner" |
| DNS control | GoDaddy (Asymmetric does not currently hold the DNS) |
| Prior attempts | Lisa and Joe have contacted Google support multiple times without resolution |
Why admin access matters for JBF:
- Create custom email addresses (e.g., joe@jbfconcretelandscape.com)
- Make the Google Business Profile publicly visible
- Connect the domain to the new WordPress website
The plan to purchase the domain and set up the new Workspace account was halted when GoDaddy declined all payment attempts during the call:
4427-4212-...) also declinedMark retained the GoDaddy login credentials and will troubleshoot the payment failure offline.
| Owner | Action | Status |
|---|---|---|
| Mark | Resolve GoDaddy payment failure | 🔴 Blocked / In progress |
| Mark | Purchase jbfconcretelandscape.com domain via GoDaddy |
⏳ Pending payment fix |
| Mark | Create new Google Workspace account | ⏳ Pending domain purchase |
| Mark | Set up joe@jbfconcretelandscape.com email |
⏳ Pending Workspace setup |
| Mark | Configure email forwarding from old account to new | ⏳ Pending Workspace setup |
| Mark | Notify Joe and Lisa upon completion | ⏳ Pending all above |
Mark has GoDaddy credentials and both Joe's and Lisa's phone numbers to coordinate offline.