In December 2025, Amazon rejected a 4-pallet FBA shipment from Doudlah Farms, claiming the shipment exceeded their 1,500 lb per-shipment weight limit. The claim was incorrect — Doudlah Farms had physically weighed each pallet and confirmed the total came in at approximately 1,498 lbs, under the threshold. The resolution was to instruct Amazon to pick up the shipment as originally packed on 4 pallets, without repacking.
This incident is representative of a recurring friction point in the [1] Amazon FBA relationship, where Amazon's internal calculations (which may include estimated box and pallet tare weights) conflict with actual measured weights.
The team decided not to repack. The guidance from Mark Doudlah and the Asymmetric team was:
Ship it how we packed it. They can pick it up that way.
Gilbert Barrongo was assigned to contact Amazon directly and instruct them to proceed with pickup of the original 4-pallet configuration.
The core argument: the total product weight is identical regardless of pallet count. Repacking would add labor cost and delay without changing the underlying weight.
| Decision | Rationale |
|---|---|
| Keep 4-pallet configuration | Shipment is confirmed underweight at ~1,498 lbs; repacking adds cost with no weight benefit |
| Gilbert to contact Amazon | Direct escalation to push back on incorrect weight claim |
The delayed pickup created a temporary out-of-stock situation on cornmeal on the Amazon storefront, as the in-transit inventory could not be processed until Amazon accepted the shipment. Restocking was expected within a few days of pickup completion.
This is not an isolated incident. Doudlah Farms has experienced repeated friction with Amazon FBA logistics, including weight disputes and delayed pickup windows. When Amazon's estimated weights conflict with actual measured weights, the recommended approach is: