During the February 2026 monthly marketing sync, BluePoint ATM raised usability issues with the Google Docs proposal template Asymmetric had delivered. The core problem is that the cover page is difficult to customize per-prospect without inadvertently breaking the layout. A separate working session was scheduled to resolve this.
This article captures the known constraints, the specific customization needs, and the proposed path forward.
Google Docs has well-known limitations around precise layout control. When elements like logos or images are repositioned on a cover page, the reflow behavior can disrupt the entire page design. Mike Stebbins described the friction directly:
"I want to move that BluePoint cashless logo up more to the top of the page, but it's very hard to do without reformatting the whole thing. And then if I change one thing, it messes up the whole page."
The two specific customization needs raised were:
The second need is the more recurring one: sales reps want to quickly swap the hero image on the cover to match the prospect's industry or venue, making the proposal feel tailored without requiring design assistance each time.
There are two categories of change to address separately:
| Type | Example | Who handles it |
|---|---|---|
| One-time design fix | Move logo to correct position, adjust color | Asymmetric makes the change once |
| Per-proposal customization | Swap cover image for each new prospect | Sales rep needs to do this independently |
The one-time fixes are straightforward — Asymmetric can implement them directly. The per-proposal image swap is the harder UX problem, because Google Docs doesn't make image replacement intuitive without risking layout breakage.
A dedicated call was scheduled between Mike Stebbins, Karly Oykhman, and Mark Hope to work through the template. The goal is to make the cover page customizable enough that a sales rep can:
Potential approaches to explore on that call:
- Using inline images (vs. floating/wrapped) to constrain reflow behavior
- Providing a "swap zone" with fixed dimensions and clear instructions
- Considering whether a non-Google-Docs format (e.g., Canva, a PDF template) better serves the use case