Agility Recovery's new-hire sales training uses a hybrid model: learners complete self-paced e-learnings in RISE 360, then attend facilitated debrief sessions with Gus Donelson. Two companion documents support this model — a Facilitator Guide and a Participant Guide. Both were drafted by Isalia Ramirez (Asymmetric) and are pending Gus's review and feedback.
The guides are structured around the training agenda's three-phase arc:
- Week 1: Foundation
- Week 2: Application
- Week 3: Mastery
Course numbers exist but are treated as flexible — a module numbered for Week 1 can be assigned during Week 2 if needed.
Enable any trainer — not just Gus — to run debrief sessions effectively. If Gus is unavailable, a substitute should be able to pick up the guide and run the day's sessions with enough context to facilitate meaningful discussion.
"If I hit the lottery… could someone come in and just grab that and be able to kind of stumble through the day?" — Gus Donelson
Debriefs should be specific and applied, not generic. Gus explicitly wants to avoid open-ended prompts like "what stuck out to you?" in favor of questions like:
- "What does the Agility Way mean to you in your own words?"
- "How would you explain our membership model on a call?"
- "How are you going to use this?"
The Facilitator Guide should equip any trainer to run that level of conversation.
Ensure new hires complete their assigned e-learnings before debrief sessions and arrive prepared to engage in specific, substantive discussion — not just passive recall.
The initial draft ran 37 pages. The team agreed this is too long for the format. The final version will be:
"How do we guide them to find the resource as opposed to provide?" — Gus Donelson
The Co-pilot module is directly relevant here: if new hires learn to use Co-pilot effectively, they can self-serve answers to many reference questions, reducing the need for the guide to be exhaustive.
Some questions will appear in both guides — the Facilitator Guide as discussion prompts, the Participant Guide as pre-work reflection questions. This creates alignment between what learners prepare and what the debrief covers.
| Dimension | Decision |
|---|---|
| Format | Interactive PDF (not Word doc, not printed) |
| Length | Streamlined; less is more |
| Fill-in prompts | Yes, selectively — for key concepts only |
| Printing | Not expected or desired |
| Facilitator dependency | Guide must work without Gus present |
| Debrief style | Specific and applied, not open-ended |