The team identified a recurring pain point: HubSpot's per-seat user limits prevent multiple Asymmetric team members from accessing client accounts simultaneously. The proposed solution is to create a single shared login — named "Asymmetric Team" — that can be added as a user across all client HubSpot portals, giving any team member access without consuming individual seat allocations.
This approach trades per-person accountability within HubSpot for broader team flexibility, and is particularly valuable when account managers need to make quick edits (e.g., copy changes in an email) without routing through whoever holds the active seat.
Clients known to be affected as of December 2025:
- Bluepoint
- Citrus America
- Doodla
- Scallin
- Machinery / Source / Three Gates (Asymmetric internal)
Create a single HubSpot user with:
- Display name: Asymmetric Team
- Email: A shared team address (e.g., team@asymmetric.pro or similar)
- Credentials: Stored in LastPass for team-wide access
This user would be added to every client HubSpot portal, replacing or supplementing individual seat assignments where seat limits are the bottleneck.
Raised by Karly during the [1]. Melissa agreed and committed to proposing it to Mark at their Monday meeting.
Status: Proposed — pending Mark's approval.
"Maybe I can have Mark do that next time I'll have a meeting with him on Monday, and I can just have him switch me out, and we can do a team at. And to your point, we should do it for all of the clients."
— Melissa Cusumano, Sprint Planning 2025-12-26
| Owner | Task |
|---|---|
| Melissa | Propose "Asymmetric Team" login concept to Mark |
| Mark | Approve and implement — switch existing seats to shared login across all client portals |
| Melissa | Ensure shared credentials are stored in LastPass once created |