Asymmetric engaged external ClickUp consultants to design and implement a ClickUp workflow system for the team. As of the September 30, 2025 ops sync, the engagement had been running for several weeks with limited tangible output. Leadership made a key decision to unblock the consultants and push for active implementation work rather than continued discovery.
The consultants had met with the following team members prior to the September 30 decision point:
Notable gap: No meeting had occurred with the development team lead (Akey), who had been identified as a key stakeholder but failed to attend a scheduled session. The consultants flagged this as a blocker in their status report.
"Take what they've got and get going." — Mark Hope
On September 30, leadership decided to instruct the consultants to proceed with implementation using the information already gathered, rather than waiting to reschedule the missed stakeholder meeting. Rationale:
Action assigned to: Isalia Ramirez — respond to consultants, confirm they should start work with information gathered so far, and not wait on the Akey meeting.
The ClickUp rollout is part of a broader push to improve task completion, accountability, and process visibility across the team. Leadership expressed frustration that the current lack of structured workflow tooling contributes to tasks falling through the cracks — the American Extractions ads failure (ads not running for over a week despite explicit direction) was cited as a concrete example of the problem this system is meant to solve.
See also: [1] for full discussion of team accountability concerns.