As AI-powered search tools (ChatGPT, Gemini, Claude) become a primary research channel for consumers, Asymmetric has been actively working to improve Skaalen's visibility within these tools — not just in traditional Google search results. This article documents the strategy, current status, and rationale as discussed in the April 2026 monthly marketing call.
During the April 2026 call, Kris Krentz raised a concern about Skaalen's search ranking after receiving a solicitation email claiming the organization ranked poorly for certain keywords. Melissa Cusumano's response reframed the issue:
"A lot of people are doing research in ChatGPT or Claude or Gemini — they're not even doing Google. And what's really cool there is that our SEO is picking up in the different AI tools."
Traditional Google rankings are highly personalized — they vary by location, time of day, and device. A cold solicitation email claiming poor rankings is not a reliable signal. AI search tools represent a parallel and increasingly important discovery channel.
The core tactic is content-driven authority building — publishing high-quality blog content on topics relevant to senior living so that AI tools cite Skaalen as a reference when users ask related questions.
Example use case: A user asks ChatGPT, "What is a continuum of care and what should I look for?" — Skaalen's blog content on that topic could be surfaced as a cited source in the response.
Melissa noted that Asymmetric has seen this work across multiple clients:
"It's possible that you'll be one of the references in the information that it pulls. We've had a lot of luck with that in a handful of different client blogs."
For context alongside AI search efforts:
| Owner | Action |
|---|---|
| Dawn Zaemisch | Review and return feedback on the Continuum of Care blog update |
| Melissa Cusumano | Analyze keywords from Kris's solicitation email for SEO opportunities |
| Asymmetric | Continue blog content pipeline to build AI search citation authority |