Hooper — Collections Follow-Up — 2025-10-31

Overview

As of the October 31 end-of-week leadership sync, Hooper has $10,000 in total overdue invoices across two outstanding bills. Multiple follow-up attempts have been made without resolution. Immediate collection action is required.

Outstanding Invoices

Mark noted during the call: "It's a July 5th. It's 103 days old. And I've told her about it like four times."

Status

• Automated invoice reminders have been sent but are being ignored — likely routed to accounting staff who are deprioritizing payment.
• Mark has followed up verbally at least four times on invoice #4654 with no resolution.
• The final invoice ($4,781) is also unpaid.
• Hooper did pay at least one other invoice in the same period, confirming the account is active.

Action Items

• [ ] Email Hooper re: invoices #4654 ($5,000) and final ($4,781) — escalate beyond automated reminders (@Melissa Cusumano)

Context

Hooper appears to be a slow-pay client rather than a non-pay risk, but at 103+ days on the July retainer, this has crossed into a collections concern. The combination of two unpaid invoices totaling ~$10k contributes meaningfully to the agency's overall ~$40k overdue balance flagged in this meeting.

Related

• ^[1] — Source meeting where collections were reviewed
• ^[2] — Hooper client overview