Invoice Escalation & Account Hold — 2025-11-24
Overview
As of the weekly sync on 2025-11-24, Cora Italia's first invoice is 100 days past due. The team has made a firm decision to halt all work and proposals until payment is received. A call was scheduled for the following day (2025-11-25) with Lincoln — who was traveling in Italy — to force a resolution directly with the client.
Status
| Item | Detail |
|---|---|
| Invoice age | 100 days overdue |
| Work status | On hold — no new work or proposals |
| Next action | Call with Lincoln + Cora Italia (2025-11-25) |
| Internal lead | Karly (coordinating with Lauren and Lincoln) |
Key Decisions
- All work and proposals are frozen until the first invoice is paid. This is a matter of principle, not just cash flow — the invoice amount is not large, but enforcement is non-negotiable.
- No new proposals will be shared with Matthew (the Cora Italia contact requesting a quote for a separate project) until the outstanding balance is cleared.
- The team will maintain high engagement (2–3 emails/week, ongoing website updates) to prevent the account from going cold and risking a cost-cutting decision on the client's side.
Background & Context
- Lincoln is the primary relationship holder on the Cora Italia side. He was in Italy at the time of this meeting, which created an opportunity to schedule a call with him on-site with the client.
- A contact named Matthew has been requesting a proposal for a separate project. It appears there is limited internal communication at Cora Italia — Matthew may not be aware of the outstanding invoice or the status of the main engagement.
- Lauren is the day-to-day marketing contact; Karly has a standing marketing call with her and will use it to check in on the broader account situation.
- The account has been relatively hands-off, which creates a risk of client detachment. The team is actively working to stay visible through regular communication and website deliverables.
Action Items
- [ ] Karly — Attend Cora Italia call (2025-11-25) with Lincoln to force invoice resolution
- [ ] Karly — Talk to Lauren on marketing call; check in on Lincoln's status and account health
- [ ] Team — Hold all proposals (including Matthew's project quote) until first invoice is paid
- [ ] Team — Continue 2–3 emails/week and website updates to maintain engagement
Related
- [1] — Cora Italia client overview
- [2] — Other Cora Italia meeting notes and project docs