As of the December 2025 staffing meeting, Didion Milling is 90 days past due on payment. Separately, Didion has been requesting ad-hoc website help (spam issues, plugin troubleshooting) that falls outside the current engagement scope. This creates both a collections urgency and a potential upsell opportunity to formalize website management as a billable service.
Melissa is the primary point of contact and owner of both the collections follow-up and any scope expansion conversation.
"She said, oh, I'm going to process it, whatever that means... Didion's 90 days late." — Mark Hope
During a recent client meeting, Didion raised several website issues:
Melissa clarified to the client that the current engagement does not include website management, but provided informal guidance. The client's receptiveness suggests an opening to expand scope.
Known constraint: Eshock has flagged that Didion's site is built on Divi (WordPress page builder), which he finds difficult to work in. Any formal website management agreement should account for this friction — either by scoping work carefully or pricing in the overhead.
"Eshock has said how horrible it is to work on there because it's Divi and he doesn't like Divi." — Melissa Cusumano
| Potential Add-On | Notes |
|---|---|
| Website hosting/management retainer | Client has no agency; clear need exists |
| Spam & security remediation | Immediate pain point; easy entry |
| Plugin updates & maintenance | Ongoing, recurring work |
| Full site management | Longer-term; Divi friction is a risk factor |
The recommended approach is to secure payment first, then open a separate conversation about formalizing website support as an add-on to the existing engagement.