Flynn Audio — Client Index
Status
Active — Retainer reduced to 50% for two months (effective ~March 2026) following client concerns over service gaps during account manager absence.
First Seen
Referenced in [1]
Last Activity
2026-03-09 — Retainer reduction decision made; scope-of-work email pending from Karly.
Key Contacts
| Name | Role | Notes |
|---|---|---|
| Sam | Client (Flynn Audio) | Raised concerns about service gaps while Karly was out; requested free work, accepted 50% retainer reduction instead |
| Karly Oykhman | Account Manager (Asymmetric) | Primary contact; responsible for scope confirmation email |
| Mark Hope | Principal (Asymmetric) | Negotiated retainer reduction with Sam |
Retainer Details
- Current rate: ~50% of standard retainer (temporary, 2-month duration)
- Previous rate: ~$2,000/month (estimated)
- Reduction rationale: Client felt he was not receiving full value during Karly's absence; Chris covered the account but email deliverables lapsed
Scope of Work (Standard Retainer)
- 1 monthly email
- 2 blogs per month
- Website maintenance and new page builds
- Google Ads management and optimization
- Local SEO optimization (light)
⚠️ Scope creep risk: Client has history of requesting work outside retainer. Karly to send formal scope-of-work confirmation email to lock in deliverables for the reduced-rate period.
Active Projects
| Task | Status | Notes |
|---|---|---|
| Monthly email | In progress | On track; Sam has ~8 blogs in review backlog |
| Blog writing | In progress | 2/month; client slow to review |
| Website maintenance / new pages | Ongoing | Active page builds; client getting value here |
| Google Ads optimization | Ongoing | Ads running |
| Local SEO | Light / paused | Not a current focus |
Action Items
- [ ] Karly — Send scope-of-work email to Sam confirming deliverables for the reduced retainer period (1 monthly email, 2 blogs, website/ad optimization)
- [ ] Karly — Verify original contract terms (may be in GoHighLevel) before sending scope email to avoid contradicting prior agreements
Related Docs
- [1] — Retainer reduction decision, scope discussion
- [2] (if created)
Notes
The Flynn website was originally a separate paid project before transitioning to a retainer relationship. This context is relevant when discussing scope — the client may conflate project-era deliverables with retainer-era commitments. Confirm against the original contract before finalizing the scope email.