Google Business Profile Access Issue — JBF Concrete

Overview

JBF Concrete Landscape cannot access or manage their Google Business Profile (GBP). The root cause is that the account on file (jbfconcretelandscape@gmail.com) is a standard Gmail account — not a Google Workspace account — and therefore lacks the admin interface required to manage a GBP.

This issue surfaced during the ^[1] and was flagged by Lisa (client contact) via email.

Problem Details

Account in use: jbfconcretelandscape@gmail.com (standard Gmail)
What's missing: Google Workspace admin access — required to manage a Google Business Profile
Symptom: Client cannot make updates to their GBP listing
Secondary issue: There may be a separate Google Workspace account that was set up previously (possibly under Lisa's personal email), but access to that account is also lost

Lisa is familiar with GBP management — she successfully manages a GBP for a separate business (LaMarie) — so the assumption is that a GBP was set up at some point, but the admin credentials are no longer accessible.

Proposed Solution

Immediate: Create a new Google Workspace account

Create a new Google Workspace account tied to the jbfconcretelandscape.com domain
- Cost: ~$4.90–$10/month depending on tier
- Mark to set up, using himself as the initial admin user (same process used for a prior client)
Set up email forwarding from jbfconcretelandscape@gmail.com → joe@jbfconcretelandscape.com
- Forward a copy only (original Gmail inbox remains intact)
- Joe receives mail in both places during transition
Once Workspace is active, Joe can use the admin console to claim or recover the GBP

Longer term

Client works to recover the original GBP (if one exists under a different admin account)
Consolidate all email to the Workspace account
Deprecate the Gmail account once transition is stable

Blockers

Credit card required to provision the new Google Workspace account — needs to come from client (Joe or Lisa)
Client must be on a call to complete the forwarding confirmation step (Gmail sends a verification to the destination address)
Melissa to schedule a 15-minute call with Joe & Lisa to walk through setup

Action Items

[ ] Melissa: Schedule 15-min call with Joe & Lisa to complete Google Workspace setup and email forwarding (@Melissa Cusumano)
[ ] Melissa: Forward Lisa's email thread to Mark for full context (@Melissa Cusumano)
[ ] Mark: Create new Google Workspace account for jbfconcretelandscape.com during or after client call (@Mark Hope)
[ ] Mark: Configure Gmail forwarding from jbfconcretelandscape@gmail.com to new Workspace address (@Mark Hope)
[ ] Joe/Lisa: Provide credit card for Google Workspace provisioning

^[2]
^[3]