Microsoft Clarity Setup — Shopify Integration Fix

Overview

During the April 5 weekly call, the team resolved a blocking issue that had prevented Microsoft Clarity from activating on PaperTube's Shopify store. The root cause was a pending approval email that had been routed to the shared team@ account rather than a personal inbox — causing the integration to stall silently from the Clarity dashboard side.

The Problem

Karly had provided the Clarity tracking code to Jeff (PaperTube's developer), who installed it via the Shopify plugin. After installation, Shopify displayed:

"Project link request is sent to Clarity Project ID — pending project admin's approval."

Neither Karly nor Jeff could locate where to approve the request inside the Clarity interface, as no approval prompt appeared when logged in as a standard user.

Root Cause

The approval request email was sent to the team@asymmetric.app shared account, not to a personal email. Because no one was monitoring that inbox for this specific request, the approval sat pending indefinitely.

Resolution

Mark logged into the team@ account, located the approval email, and confirmed the Shopify integration. The Clarity dashboard then showed "Successfully Installed" for the PaperTube project.

"It says successfully installed." — Mark Hope

Data population takes 2–3 days after installation per Clarity's own guidance.

Follow-Up Actions

• Parag invited as user: Mark added parag@papertube.co as a team member on the PaperTube Clarity project so he can view session data directly. A previously sent invite to a generic @papertube.co address was cancelled.
• Aviary next: Karly will replicate this process for ^[1]'s Webflow site, working with eShock. She now knows to check the team@ inbox for the approval email after the developer installs the plugin.

Key Lesson — Repeatable Process

When setting up Microsoft Clarity via a third-party platform plugin (Shopify, Webflow, etc.):

1. Create the project in Clarity under the team@ account.
2. Provide the Project ID to the developer — no separate code snippet needed for Shopify.
3. Developer installs the Clarity plugin and enters the Project ID.
4. Check the team@ inbox for an approval/confirmation email and click through it.
5. Clarity will confirm installation; data appears within 2–3 days.
6. Invite the client as a team member via Settings → Team inside the Clarity project.

Related

• ^[2]
• ^[3]
• ^[4]