Payment Follow-up — Cora Italia

Overview

Two open items for Cora Italia surfaced in the 2025-12-05 weekly sync: an unresolved failed payment and a Salesforce email footer fix that unblocks automation work.

Failed Payment

Frederica (Cora Italia contact) had previously committed to sending bank details explaining why a payment failed. As of the December 5 call, that information had not arrived.

Action: Karly to follow up with Lincoln (primary contact) on Monday to obtain the payment failure details and resolve the outstanding balance.

"Frederica never sent the bank info explaining the failed payment. Karly will follow up with Lincoln on Monday."

Salesforce Unsubscribe Link — Now Functional

The Salesforce email footer was missing a working unsubscribe link, which was blocking Raphael from building out automations (required for CAN-SPAM compliance). During the call, Mark and Karly worked through the template HTML and confirmed the Salesforce variable ({{unsubscribe_link}} or equivalent) is now correctly resolving to go.arkot.com/unsubscribe.

Status: ✅ Fixed — unsubscribe link is functional in the email footer.

Follow-on Tasks

Raphael: Cleared to proceed with Salesforce automation builds now that the footer is compliant.
Ishak: Future task — build a branded HTML unsubscribe page to replace the current plain/ugly default. Not urgent (the link works; the page just isn't styled). Karly to create the task.

"The only thing is the unsubscribed page is really ugly. I don't guess it matters today, but what we probably should do is create an HTML version."

Action Items

[ ] Email Lincoln re: Cora Italia payment failure details (@Karly Oykhman)
[ ] Brief Raphael to start automations using updated unsubscribe template (@Karly Oykhman)
[ ] Create task for Ishak to build branded HTML unsubscribe page (@Karly Oykhman)

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