Quarra Stone Google Business Profile Management

Overview

Quarra Stone is in the process of updating their Google Business Profile following a facility relocation. The profile has been claimed but requires re-verification under the new address. This article documents the verification process, known friction points, and next steps for profile optimization.

Current Status

Profile has been claimed by Lauren (Quarra Stone)
Hours and "open now" status are displaying correctly
Location has not yet been updated to the new facility address
A new verification video must be recorded and submitted before the address change is accepted

Verification Process

Google Business Profile verification for address changes requires recording a video on a physical mobile device — pre-recorded or screen-captured videos are not accepted. The video must demonstrate:

The business's physical street sign (which may require walking to the end of the block)
The storefront or facility entrance
Enough context to confirm the location matches the listed address

Note from call: Lauren recorded the verification video from a car rather than walking to the street sign. Acceptance is uncertain; a re-record may be needed.

Known Pain Points

Video must be recorded on-device at the time of submission — no uploads from camera roll
Google may reject submissions multiple times before accepting (one Asymmetric client required five separate submissions before the video was accepted)
Long street sign distances can make the walk-and-record requirement impractical

Next Steps

[ ] Lauren to confirm whether the car-recorded video was accepted by Google
[ ] If rejected, re-record walking video showing street sign and facility entrance
[ ] Once verified, Asymmetric to assist with full profile optimization (categories, services, photos, description)

Profile Optimization (Post-Verification)

Once the address is verified and the profile is stable, Asymmetric has offered to review and optimize the listing. Optimization typically includes:

Confirming correct business categories
Adding/updating service areas
Uploading current facility photos
Reviewing and updating business description with relevant keywords

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