Service Proposal Options — Hosting-Only vs. Full Service (2026-02-26)

Overview

During the 2026-02-26 weekly call, Mark and Karly briefly discussed the Sam Flynn account and how to resolve the current service arrangement. The client has not committed to a full service plan, and the team agreed Mark should send a final proposal giving Flynn a clear choice between a structured retainer and a minimal hosting-only relationship.

Note: This account appears in the source document as "Sam Flynn" — confirm whether this is the same entity as ^[1] or a separate individual client.

Context

Sam Flynn is a lower-priority account that does not currently have a defined ongoing service agreement. The conversation did not surface specific reasons for Flynn's hesitation beyond a general lack of engagement, but the team's posture is to make one final offer before stepping back to a passive hosting arrangement.

Proposed Options

Option A — Full Service Plan

Mark to send a structured proposal outlining what a retainer engagement would include.
Specifics of the plan were not detailed in this conversation.

Option B — Hosting-Only

Client pays for hosting only.
Any additional work (new pages, updates, etc.) billed at an hourly rate.
Karly flagged the importance of being explicit about what hosting does and does not include — particularly that new page builds and content updates are not covered under hosting.

"When we say we'll do hosting, just being explicit with him, what that includes, because we've been doing a lot of, like, new pages and things like that. And just so he understands, like, that's not included in that." — Karly Oykhman

Decision

Mark will send one final outreach to Sam Flynn presenting both options. If Flynn declines the full service plan, the account moves to hosting-only with hourly billing for any additional requests.

Action Items

[ ] Mark Hope — Email Sam Flynn with final proposal: outline full service plan option, and if declined, confirm hosting-only terms with explicit inclusions/exclusions and hourly billing rate for additional work.

^[2]